Jigsaw Puzzles have disappeared

MarkHT · Mar 27, 2018

Please could you tell me why several of the jigsaw sets I have downloaded and been playing have disappeared from my computer? One, Archaeology, came back, but went again when I was half way through doing a puzzle. It will appear as a game in progress just
as I start up the program, but then vanishes.

:)

Charlene1950 · Mar 27, 2018

Microsoft Jigsaw

Several of my selected puzzle groups in Microsoft Jigsaw disappeared from my collection. What could have happened to them?

tennisri1 · Mar 27, 2018

Download

I downloaded Gardens from the Jigsaw Collections and even played one or two.

But it has disappeared and no longer shows up in Classic Jigsaw or Downloadable puzzles.

BrainyTester75 · Aug 4, 2018

I just had the same problem.

BrainyTester75

I just had the same problem.

{Parity}

Support is the only ones that can give you a refund. No one in the forums can assist with that. https://support.xbox.com/contact-us

PinkAngel XD

Hello!

Have you tried contacting MS about this issue? Others have had an issue with puzzles disappearing after an update and had their issues resolved after contacting MS.

Bob McMillan 01

Jigsaw has been deteriorating gradually on a day to day basis. Shortly after Windows update at the end of August, the Jigsaw App has gone 'berserk'. The total accumulated points disappeared, the daily challenges began to dysfunction and eventually resulted
in having to perform each 2 or more times by reloading and playing... then the next step required multiple play and the third became a repeat of steps 1 and 2. Today... 08 September 2020, the app does not load... I have tried every part of the Jigsaw app and
if the issue requires access to the Cloud... it will simply 'Fail'. Any part of the App which features 'Advertising' is impacted greatly by the interruptions due to a damaged video clip[ or a faulty advertisement.. often followed by a crash and the extent
of work is lost... Puzzles featuring 500+ pieces or more fail to actually trigger their completion and then crash... the recent opening preview returns to 0 percent and you can't get the image to disappear... yet in the puzzle series it shows the completed
puzzle. The issue continues...

BenignClock624

I just signed in to jigsaw puzzles trying to put together a puzzle. It has froze up on me 3 times just doing the edge pieces, then it kicked me completely out of jigsaw puzzles. A friend is having the same problem. Is Microsoft ever going to repair the problem?

Jigsaw Puzzles have disappeared