Jigsaw Premium Game Collections

Mine does this too. I closed it and opened Microsoft Solitaire Collection, plated one game of Klondike then closed it and restarted Jigsaw,,, now loading premium OK again!!

I have dropped the premium content for this game due to the inability to access any new collections. I would love to continue enjoying more than just the daily challenges on this game. If anyone has any help for this I would be grateful, I sure hate to have
to consider getting a jigsaw game through another vendor.

This week, in Microsoft Jigsaw, I've lost access to all my previously purchased Jigsaw Classic Games. How do I restore them? I am a Premium Member.

Hey ZonateChalk421! You can purchase new collections in the classic jigsaw, the collections in jigsaw jam are the only ones available in that section. Thanks!

I have Premium Classic Jigsaw and have this issue as well. Two days ago I purchased three collections with "gold" and they downloaded. The next day or so, ALL of my "purchased" collections disappeared. Why has this issue not been answered??? I paid for
the premium version with my REAL money (because the ads were causing major freezes and driving me to distraction. And now I can no longer finish the collections I've built up over the past several months. I've tried to contact MS Games directly--no go. A
virtual assistant sent me back to the forums, and I don't see this helping--yet. Please help us get our collections back!