Jigsaw no longer loading my name, credits or history

Discus and support Jigsaw no longer loading my name, credits or history in XBoX Games and Apps to solve the problem; When starting Jigsaw it no longer signs me in, does not show my credits and has forgotten all my downloaded puzzles. This has just started and I... Discussion in 'XBoX Games and Apps' started by SublimeSaucer45, Jul 20, 2017.

  1. SublimeSaucer45
    SublimeSaucer45 Guest

    Jigsaw no longer loading my name, credits or history


    When starting Jigsaw it no longer signs me in, does not show my credits and has forgotten all my downloaded puzzles. This has just started and I believe it may bebecause of the recent W 10 update

    :)
     
    SublimeSaucer45, Jul 20, 2017
    #1
  2. Super Giottino
    Super Giottino Guest
    Sign in error

    Microsoft jigsaw will not let me sign in to xbox to save my history. It shows " This in-app purchase item is no longer available in Microsoft jigsaw."

    Thank you.
     
    Super Giottino, Jul 20, 2017
    #2
  3. KatVit50
    KatVit50 Guest
    Completed puzzles not being recognized or given credit for

    Microsoft Jigsaw no longer recognizes when puzzles are completed and points are no longer credited. When puzzle is completed I need to exit Jigsaw and reopen it. Puzzles display as completed but no longer receiving credit for
    completion .
     
    KatVit50, Jul 20, 2017
    #3
  4. Mister Mascot
    Mister Mascot Guest

    Jigsaw no longer loading my name, credits or history

    Hey there SublimeSaucer45,

    Sorry to hear about the issues you're having with Microsoft Jigsaw. Please try the troubleshooting steps on this page HERE and let us know if it helps.
    Sometimes something as simple as reinstalling the game will fix an issue like this.

    Let us know how it goes!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
     
    Mister Mascot, Jul 21, 2017
    #4
  5. Mister Mascot Win User

    Jigsaw no longer loading my name, credits or history

    Hey there SublimeSaucer45,

    Sorry to hear about the issues you're having with Microsoft Jigsaw. Please try the troubleshooting steps on this page HERE and let us know if it helps.
    Sometimes something as simple as reinstalling the game will fix an issue like this.

    Let us know how it goes!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
  6. KillerCrocNC Win User

    PUZZLES WON'T DOWNLOAD

    I had the same issue - go to Settings > Apps, scroll down to Microsoft jigsaw. Click it but DO NOT click 'uninstall' - under the name Microsoft jigsaw and Microsoft Studios you will see 'advanced options". Click that and on the next
    screen click reset - ignore the warning. I used the reset and then re-loaded Jigsaw and it did NOT ask me to sign in again, and all my points were still in place - and the downloads worked again!
  7. CastMermaid8620 Win User

    Gamertag

    My order history is empty and i still have my first free name change meaning my gt didnt/wont be updating but yet the name i chose to change to is now no longer available...
  8. HelenShields Win User

    Last Update has Ruined The Game

    I quite agree with you. Jigsaw is the only game that freezes. No problem with Sudoku or Mahjong. Also jigsaw takes a long time to load!
  9. ghosty191 Win User

    Jigsaw does not load

    Day after day, the same thing. The Jigsaw Challenges don't load, so I can keep up with my progress. The Sudoku Challenges are working properly. It's the Jigsaw form that doesn't load up. Please get your developer to see where his mistake is. Then he
    can figure out a way to pass the buck, to get it fixed!
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Jigsaw no longer loading my name, credits or history

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