jigsaw hasn't worked since upgrading to windows 10

Now I can uninstall and install but still won't open! Worked fine in windows 8! Hasn't worked since upgrade to 8.1!

I've upgraded to Windows 10, 3 times from Windows 8.1 on my Toshiba Satellite S55-A5295. Each time I was Unable to 'SIGN-IN' to Microsoft Jigsaw. I actually used Three different copies of Windows 8.1 before upgrading. One was the original that came with
the Laptop, the second was supplied by a tech service at great cost and the third was purchased from Walmart. Couldn't sign in to Jigsaw with any of them. I'm a tech and have been working with computers since 1979, 8088, Atari, Commodore, IBM and Radio shack.
I've installed, uninstalled updated and cleaned the computer in virtually every combination possible in an attempt to get this to work. I've been playing Microsoft Jigsaw since September of 2014 or 16 months. In that time, I have had other problems too. The
main 'other' problem is that statistics does not track correctly. Approximately 6% of the time if fails to credit the user for the LAST completed puzzle. On a few occasions, I RESET my computer due to a problem I detected and STATISTICS would remove a number
of completed puzzles from the count. All toll, I've had approximately 4500 completed puzzles removed in this way. That's Four Thousand Five Hundred. Most were in the first 5 of playing the game, but it can still happen now. Having invested a significant Dollar
amount in this game, I can't upgrade to Windows 10 without losing the money. I want to upgrade to Windows 10 and thus the dilemma. IS THERE ANY HOPE out there from Microsoft or Arcadia???

I've upgraded to Windows 10, 3 times from Windows 8.1 on my Toshiba Satellite S55-A5295. Each time I was Unable to 'SIGN-IN' to Microsoft Jigsaw. I actually used Three different copies of Windows 8.1 before upgrading. One was the original that came with
the Laptop, the second was supplied by a tech service at great cost and the third was purchased from Walmart. Couldn't sign in to Jigsaw with any of them. I'm a tech and have been working with computers since 1979, 8088, Atari, Commodore, IBM and Radio shack.
I've installed, uninstalled updated and cleaned the computer in virtually every combination possible in an attempt to get this to work. I've been playing Microsoft Jigsaw since September of 2014 or 16 months. In that time, I have had other problems too. The
main 'other' problem is that statistics does not track correctly. Approximately 6% of the time if fails to credit the user for the LAST completed puzzle. On a few occasions, I RESET my computer due to a problem I detected and STATISTICS would remove a number
of completed puzzles from the count. All toll, I've had approximately 4500 completed puzzles removed in this way. That's Four Thousand Five Hundred. Most were in the first 5 of playing the game, but it can still happen now. Having invested a significant Dollar
amount in this game, I can't upgrade to Windows 10 without losing the money. I want to upgrade to Windows 10 and thus the dilemma. IS THERE ANY HOPE out there from Microsoft or Arcadia???

I have had the same freeze problems with Jigsaw; just tried getting out of Windows 10 XBox Beta and back to Windows 10 Xbox..... IT WORKS. No more freezing.

Same problem with Jigsaw - Solitaire works, but not Jigsaw on Surface 4 in the past week. Xbox customer help can't solve it as this is a 'games on windows' problem, they say. Microsoft Answer Desk can't help. And Jigsaw works fine on a Dell Win 10 platform,
so it's something about Jigsaw communicating with the xbox registry server on the Surface 4.