Jigsaw dies at the end of loading a puzzle

Discus and support Jigsaw dies at the end of loading a puzzle in XBoX Games and Apps to solve the problem; Since a couple of weeks, jigsaw dies at the end og loading a puzzle. The window becomes black and the app closes. The error message is:... Discussion in 'XBoX Games and Apps' started by HandheldTrash60, Jul 17, 2018.

  1. HandheldTrash60
    HandheldTrash60 Guest

    Jigsaw dies at the end of loading a puzzle


    Since a couple of weeks, jigsaw dies at the end og loading a puzzle. The window becomes black and the app closes. The error message is:

    ++++++++++++++++++++++++++++++++++

    Nom de l’application défaillante Jigsaw.exe, version : 1.0.0.0, horodatage : 0x5afe8c01

    Nom du module défaillant : igd10iumd32.dll, version : 23.20.16.4982, horodatage : 0x5aa186de

    Code d’exception : 0xc0000005

    Décalage d’erreur : 0x0077ccfa

    ID du processus défaillant : 0x3938

    Heure de début de l’application défaillante : 0x01d41dcc984d93ca

    Chemin d’accès de l’application défaillante : C:\Program Files\WindowsApps\Microsoft.MicrosoftJigsaw_1.6.1805.1802_x86__8wekyb3d8bbwe\Jigsaw.exe

    Chemin d’accès du module défaillant: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_fe73d2ebaa05fb95\igd10iumd32.dll

    ID de rapport : 808f1c59-411d-452f-8bb6-044aaf347a25

    Nom complet du package défaillant : Microsoft.MicrosoftJigsaw_1.6.1805.1802_x86__8wekyb3d8bbwe

    ID de l’application relative au package défaillant : App

    ++++++++++++++++++++++++++++++++++++++++++++++++++++
    I have tried desinstall and reinstall without any success.

    I would be glad to recieve some help.

    :)
     
    HandheldTrash60, Jul 17, 2018
    #1
  2. FlukiestShelf48
    FlukiestShelf48 Guest
    Jigsaw close while loading commercial

    Hello....,

    I start Jigsaw and when i choose a puzzle there is first loding a commercial.During the loading Jigsaw stopped.

    Why?
     
    FlukiestShelf48, Jul 17, 2018
    #2
  3. LovesickPear814
    LovesickPear814 Guest
    Jovanka Susak

    My daily challenge Microsoft jigsaw puzzles are not loading.
     
    LovesickPear814, Jul 17, 2018
    #3
  4. DIPDIP0TAT0CH1P
    DIPDIP0TAT0CH1P Guest

    Jigsaw dies at the end of loading a puzzle

    Have you tried clearing the app data to see if this resolves the issue.

    Go to the APPS

    Scroll down the app list and select MS Jigsaw.

    Then click Advanced options to open the settings and click on reset.

    This should clear any corrupted data.
     
    DIPDIP0TAT0CH1P, Jul 17, 2018
    #4
  5. HandheldTrash60
    HandheldTrash60 Guest
    I had already done that, but the error is still there.
     
    HandheldTrash60, Nov 2, 2018
    #5
  6. HandheldTrash60 Win User

    Jigsaw dies at the end of loading a puzzle

    Have you tried clearing the app data to see if this resolves the issue.

    Go to the APPS

    Scroll down the app list and select MS Jigsaw.

    Then click Advanced options to open the settings and click on reset.

    This should clear any corrupted data.
    I had already done that, but the error is still there.
  7. DIPDIP0TAT0CH1P Win User

    Jigsaw dies at the end of loading a puzzle

    Have you tried clearing the app data to see if this resolves the issue.

    Go to the APPS

    Scroll down the app list and select MS Jigsaw.

    Then click Advanced options to open the settings and click on reset.

    This should clear any corrupted data.
  8. ottevangers Win User

    Jigsaw still down

    I have the same for weeks now, and not only no new jigsaw puzzles but also the daily challenges are corrupted: the jigsaw-jam does not load but only spins. Could Microsoft do some repairs?
  9. Lgblake Win User

    Jigsaw Puzzle not loading

    I don't think these Xbox people respond or solve anything - so glad I don't own one of their stupid gaming systems.
  10. MollySmith5 Win User

    Microsoft Jigsaw

    Same thing for me. It is getting really bad! Usually I would close out of the Microsoft Solitaire Collection app, and restart it, then Jigsaw would open. Now it takes a half dozen or more times. It is truly becoming unplayable. This morning
    I have a puzzle at 36% complete, and I've been trying for about an hour to load Jigsaw to finish it to no avail. My PC is a beast, so it is not that my machine is under-powered. Also Jigsaw erases my progress of completed puzzles arbitrarily. So damn frustrating!
    This can't be that hard to fix. I think it has to do with the app loading an advertisement during these rotating circles thing.
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Jigsaw dies at the end of loading a puzzle

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