Jigsaw collections being pulled away

Discus and support Jigsaw collections being pulled away in XBoX Games and Apps to solve the problem; I've purchased--with points--several puzzle collections. Today as I was working one, the screen froze. I shut the app down and re-opened it. The... Discussion in 'XBoX Games and Apps' started by winethyme, Nov 21, 2020.

  1. winethyme
    winethyme Guest

    Jigsaw collections being pulled away


    I've purchased--with points--several puzzle collections. Today as I was working one, the screen froze. I shut the app down and re-opened it. The collection I was working in was gone. So was the other collection I bought recently. An hour or two later,
    I checked again, and found both collections are no longer in my list, but are not back in among the ones available for purchase. What happened?! And how can I get them back without having to give up more points?

    :)
     
    winethyme, Nov 21, 2020
    #1
  2. AgentScotty2112 Win User

    11/3/14 UPDATE JUST WIPED ALL MY DATA!!!

    I lost Jigsaw Jam collections 2 and 3 as well.

    After uninstalling/reinstalling Jigsaw, I've now also lost the stats for Jigsaw Jam collections 2 and 3.

    Oh well, at least I still have all the Jigsaw Jam Achievements.

    In the plus column, my Daily Challenges sounds (the "Coin Drop" and so-forth) now work correctly. This is a problem I've seen come and go with other games (such as Minesweeper and Solitaire) on Windows 8.1. I never had those problems with Windows 8.0,
    and this was a big reason I delayed upgrading to Windows 8.1 for nearly half a year. The mid-September updates fixed the problem in Minesweeper and Solitaire, and the just-released update for Jigsaw fixed it for Jigsaw.

    Also, despite some of the underlying stats still being wrong, I'm now getting proper credit for completed collections in Classic Jigsaw. The stats still say, for example, that I've played 10 and completed 8 Expert puzzles (I actually completed all 10) but
    now I'm being given credit for completing the collection in Expert difficulty.
  3. Mister Cizl Win User

    How can I get new collections of puzzles for Jigsaw Jam?

    Hey ZonateChalk421! You can purchase new collections in the classic jigsaw, the collections in jigsaw jam are the only ones available in that section. Thanks!
  4. Jon_K_H Win User

    Solitare games

    Yesterday and today both Solitaire and Jigsaw will not come up, Get the solitaire collection main page and the jigsaw collection main page and they just stay there. I tried unloading Solitaire and then re-loading and nothing changed.
  5. BrendaMetzner Win User

    Problem with Microsoft Jigsaw

    something is wrong with microsoft classic jigsaw. my collections are not there. please help
  6. PuzzleMaster222 Win User

    How to get new Jigsaw Jam collections on Microsoft Jigsaw game?

    I would love to purchase some more Jigsaw Jam collections!
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Jigsaw collections being pulled away

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