Jigsaw-- can't download any packs

I currently have 5 puzzle packs that I bought with game gold....they will not download.

All of my other packs were no problem & downloaded promptly.

Any ideas for a fix? Totally enjoy Jigsaw, it's a great way to relax.

@MamaDragonOwl - I've had similar problems downloading jigsaw packs on MS Jigsaw, and have been trying to help a few users elsewhere in this forum. I managed to find a solution which worked for me, but I cannot guarantee it will work for you. It's only
for downloading jigsaw packs, so it probably won't solve your login issues, unfortunately.

Here's what I did, but it's entirely up to you if you want to try it:

Firstly, run SFC (System File Checker) -

Hold-down Windows key and press X.

Select "Command Prompt (Admin)".

In the command prompt window, type the following

sfc/scannow

Press Enter.

This will take a while, but bear with it ;-).

After this completes, if it finds errors (it did on mine), close the command prompt and restart your PC.

Uninstall and reinstall Microsoft Jigsaw.

Open Windows Settings and select "Privacy", choose "Background Apps" at the bottom of the list on the left. The Microsoft Jigsaw needs to be turned on, so scroll-down to MS Jigsaw, and select "On".

Run MS Jigsaw, and try to download puzzle packs again,.

Kind regards.

DJM.

You can purchase puzzle packs with the in game currency, have you purchased all the puzzle packs available?

There is a new jigsaw pack added every month.

Also have you tried the custom puzzle mode where you can create a jigsaw using one of your own photos?

I have similar problem. I couldn't download any additional jigsaws. Downloading goes to 1% and stops.

I found this by accident.

Close MS Jigsaw

Go to settings

Click on privacy

Click on background apps

TURN ON Microsoft Jigsaw

Open MS Jigsaw and try downloading again.

Now I can downloading.

You're a genius.Works for me.

Thank you

Tried this. Didn't work. Any other suggestions for the same problem? Microsoft Jigsaw was already turned on in my apps. I turned it off, then back on & still didn't help.