Jigsaw bars/coins in the negative!

signed in and saw as in negative 100000 (-100000) bars.

Have back to -90415. Can't buy any new sets to do.

Don't really want to go back through puzzles already worked.

1st the games keeps crashing after every puzzle

2nd lost all bars so can't buy anything.

What's the point of this now?

:)

 

Microsoft Jigsaw Negarive Gold Bars

The gold bar balance in my Microsoft Jigsaw game suddenly went from positive to negative. I have called Microsoft support and have talked to at least a dozen representatives, but no one has been able to help me. I just want my balance to either be fixed
back to positive or just reset so I can start using the coins. Right now I have -265,000 and even though it reduces the balance when I earn more bars, it will take forever to get back to zero. As long as it is negative I can't use the bars to buy any new
puzzles. If this can't be fixed for just this game is there a way to reset my gamertag account so I can clear out the corrupt data?

 

Why are my gold bars reducing

I've been playing jigsaw for some time and had accrued a very healthy stack of gold bars, suddenly my total has gone negative and every puzzle I play reduces it further. What is going on please?

 

Hey thereBiscuspidTie6,

Sorry to hear about the issues you're having with Microsoft Jigsaw. Please try the troubleshooting steps on this page HERE and let
us know if it helps. Sometimes something as simple as reinstalling the game will fix an issue like this.

Let us know how it goes!

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky HERE for the best
info.

 

so tried uninstalling and re-installing. Still have negative coins.

worked well for about four puzzles, then started crashing again.

have tried most of the suggestions and still crashes.

currently at a -84475

no new puzzles left.

 

so tried uninstalling and re-installing. Still have negative coins.

worked well for about four puzzles, then started crashing again.

have tried most of the suggestions and still crashes.

currently at a -84475

no new puzzles left.

 

Bummer, sorry to hear it. The Microsoft Casual Games team actually just came out with a new website that has a link to chat with a representative about more complex technical issues on the main page

HERE.

You'll also have the opportunity to interact with other players in the community if you'd like. It's best to check out their page for more details and chat with an agent within the Microsoft Casual Games, who may have some more troubleshooting options to
try.

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.