Jifsaw Puzzle error code 303019

Hi JanaSmit! The code error 303019 refers to connection lost with Windows Store or could not be made. Probably Windows Store was temporarily down in that moment.

This article may be helpful: https://answers.microsoft.com/en-us/windows/forum/windows8_1-gaming/microsoft-jigsaw-puzzles-and-mic...

Is anyone monitoring these complaints about JigSaw Puzzle or do you care? Maybe you are forcing us to BUY the game?

This seems to be an overwhelming problem with many users. Error code 0x803F8001 seems to be frequently asked about, but no replies of consequence from Microsoft. Same error code arises in Magic Jigsaaw Puzzles. No reinstall can be performed in either.

After getting the pop-up telling me about the FAQ and to look up error 303019 (which I am not getting), I could not find the FAQ. So, I searched the net and found that error had 3 causes:

1. No internet connection -- not my problem.

2. no settings in firewall to allow store connection - nope, settings are good.

3. problem with MS store.

#3 looks like the problem. However, if they are not even reading these messages, how will the know they have a problem?

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this The_moo

Please try this:

Press Windows button and type Services

On Services App from the list of results, press right-click and run it as administrator

Scroll to the bottom and find the following services:

IP Helper
Xbox Live Auth Manager
Xbox Live Game Save
Xbox Live Networking Service
Gaming Services

And do this with each of the services listed above:

Right-click over the service and select Properties.
Find the Startup type section and make sure it’s set to Automatic (if not, change it to automatic)
If the service isn’t started, click Start to start the services

Restart your PC and give it a new try.

If maybe the issue persist proceed with this;

Press Windows + X, then click on Windows Powershell (Administrator)

Then type or copy/paste this command and press enter:

Get-appxpackage Microsoft.XboxIdentityProvider | Remove-AppxPackage

Restart your PC and install the recently deleted app:

https://apps.microsoft.com/store/detail/xbox-id...

Finally go to Windows Settings > Apps and Features > Xbox app > Reset and Repair, then restart your PC and give it a new try.

If that doesn't work please also try these tutorials:

https://support.microsoft.com/en-us/windows/fix...

https://support.microsoft.com/en-us/account-bil...

Or try this (RainingRoses response):

"Try the following options for Windows 10/11:
1. Go to Credential Manager (https://support.microsoft.com/windows/accessing...) > Windows Credentials (not the Web option), select XblGrts|DeviceKey and remove.

2. Go to Settings > Accounts > Email & accounts. Select your account with the issue and verify that the ‘Apps need to ask me to use this account’ setting is enabled. This would especially help if you have multiple accounts as you would have the option to choose the correct account on startup, but you can always change it back to the automatic option if you prefer. You can also try to remove the account from here and re-add it later.

3. Follow this file path: C:\Users\[Your Username]AppData\Local\Packages\Microsoft.XboxIdentityProvider_cw5n1h2txyewy\AC\TokenBroker
Delete the Accounts and Cache folders, which will be deleted from the Xbox Identity Provider

Note that the highlighted code in this file path depends on your system so may vary.
If you don’t see a particular folder, then confirm there’s no search filters applied and select ‘show hidden items’, or you can just search for the folder in the search bar.
Restart your PC after trying the above steps, so that these properly take effect next time you sign in. It may also help to then reset and repair and/or uninstall and reinstall the Xbox apps where this error occurs."

Source: https://answers.microsoft.com/en-us/xbox/forum/...

Let me know how it goes, I'll be waiting for your reply
Greetings