Je n'arrive pas à me connecter sur XBOX Live [Translation: I can not connect to XBOX Live]

Salut. j'ai un problème sur ma Xbox One. Je suis abonné a Xbox live depuis 6 mois mais depuis 2 jours quand je veux jouer mes jeux en ligne je n'arrive pas a jouer. Je reçoit un message d'erreur qui me dis de me connecter Xbox live alors que mon abonnement
est encore valable pour 6 mois. Je ne comprend pas vraiment. Aidez moi SVP

[Translation: Hello. I have a problem on my Xbox One. I have subscribed to Xbox live for 6 months but since 2 days when I want to play my games online I can not play. I get an error message telling me to connect to Xbox Live while my subscription
is still valid for 6 months. I do not really understand. Help me please]

:)

 

impossible de se connecter à xbox live [Can not connect to live xbox]

Bonjour, je n'arrive pas me connecter xbox live. je viens d'acheter le pack 12 mois. Pouvez vous m'aider ?

Cordialement.

[Translation:

Hello, I can not connect to xbox live. I just bought the pack 12 months. Can you help me ?

Cordially.]

 

Problème de connexion xbox live [Translation - Xbox Live Connection problem]

Bonjour, depuis quelque temps je n'arrive pas me connecter mon compte sur la xbox.

J'ai vu un message sur la technique de support: problème xbox live

Mais je ne sais pas comment faire pour que ca marche, surtout que je paye un abonnement pendant ce temps.

Merci de m'aider.

-----------------------------

[Translation -

hello, for some time I can not connect to my account on the Xbox.

I saw a message on the support technique: Xbox Live problem but I do not know how to make it work, especially as I pay a subscription during this Time.

Thank you for helping Me. ]

 

Hey there, Argent!

I'm sorry to see any issues with a subscription! It does appear that you are currently playing FIFA 17 at the time of posting this, according to

your public profile. Are you still receiving errors about your Gold subscription? Let me know so that we can dig into it further!

--------------------------------------



Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

 

Thank you for your reply. I still have the same problem.

I'm subscribed for 12 months to xbox live but can not play online. When I

try to play online it says me to connect to xbox live as if I'm not a

subscriber. But if I leave to parameters of subscrbtion I see that my

subscribtion is still valid. My connection works well. I played

without problems until 3 days ago. I don't understand.

 

Hmm, I'm sorry to see that!

If you haven't already,
remove and re-add your profile to the console. If that doesn't help out, you'll need to
contact us via phone or chat support to have them look into your account. There may be an issue there that we can't assist with due to security reasons.

Let me know how it goes! I'm happy to help further if needed.

--------------------------------------



Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

 

How can I contact an official technical support member by chat?

 

You should be able to through the link that I have provided. If you click on "My Account", it should prompt you to go through our virtual agent first.

Let me know if you have further issues!

 

Interesting! I wonder if it's not available in your region. Does
this link work for you to give you the options to chat?

 

No worries at all! I'm happy to see you're all set. Please do let me know if you have any other issues with this.

 

thank you for your help. i haven't others issues