Jackie Robinson MLB 21 Deluxe Edition

I was told by a Microsoft Rep if you got the MLB The Show 21 Jackie Robinson Deluxe Disc version the add-on code won't work until 4/20. What time on 4\20 I don't know.

Seems like those that got MLB the Show Jackie Robinson Edition Digital version was able to get the add-on content because it was tied to the MLB The Show 21 game code.

So we paid extra to get that MLB The Show New Era Cap and play the regular version of MLB The Show 21 four days early. SMH

Hello there @Corngreaser, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. Please try redeeming the code again in the official website Microsoft account | Redeem. If you are still facing issues with the code, I advise you to contact the live support to check your account from their end and see what happened. I will leave you the link below to our online support, all you need to do is access it, click on the green button that says "contact us" and take it from there.

The link: https://support.xbox.com/en-US/contact-us



I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Having the same issue and game studio says to reach out to Microsoft and Microsoft says to reach out to game studio so now I’m stuck with a code that doesn’t work

Hello there @JohnsonFamily26, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. Please try redeeming the code again in the official website Microsoft account | Redeem. If you are still facing issues with the code, I advise you to contact the live support to check your account from their end and see what happened. I will leave you the link below to our online support, all you need to do is access it, click on the green button that says "contact us" and take it from there.

The link: https://support.xbox.com/en-US/contact-us



I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Hello there @QuentinCogswell, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. Please try redeeming the code again in the official website Microsoft account | Redeem.



After trying to redeem the code, I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

If you are still facing issues with the code, I advise you to contact the live support to check your account from their end and see what happened. I will leave you the link below to our online support, all you need to do is access it, click on the green button that says "contact us" and take it from there.

The link: https://support.xbox.com/en-US/contact-us



I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!