Jack dosen't work in the controller

tbone 27 · Feb 14, 2019

Hello bought a Xbox one for my son this summer with 2
remotes. We only open one at the time and the headphone never work ? open the other one she
works here, he does more than his share. Another possibility would be to use a past form, e.g.:
She wrote me a letter.">it work for 24h ? When to see the supplier and they told me they
couldn't do anything for me because the 90 days warranty was over. Bought a third one for is Christmas present. Last night boom .... headphone doesn't work again ? anybody
experiencing the same thing?

:)

XBF Nestor S

Hey there Tbone!.

Thank you for keeping us updated! Is this issue occurring on an original Xbox One, Xbox One S or Xbox One X? There is a known issue at moment with the Xbox One S and Xbox One X which is affecting the microphone for headsets. If you own the Xbox One S or
Xbox One X, we recommend contacting the
Xbox support team in order to report the issue. We will provide steps on how to contact the support team. Be sure to let us know the results!

Click the support link we provided
Select Xbox One in the category area
Select See other options
Select Set up my Xbox One console
Select Show contact options
Select Request a call from Support

Give it a shot and let us know how it goes!

XBF Nestor S

Hey Tbone!

When you open up our website (Answers.Microsoft.com) on the top right corner there should be a sign in button. Once the account is signed in, on the top of the page should be some options, the
one we are looking for is Participate. Once that button is clicked the bottom option is going to be
My Discussions, click on it and find this conversation so we can further assist!

XBF Nestor S

Hey there Tbone thanks for taking the time to bring this issue to us.

We apologize for the inconvenience this has caused but rest assured we are here to help, however, we need a bit more information. Is there no sound coming out or is it a mic issue? Is there a muted symbol on the screen? Let us know so we can get this
figured out!

tbone 27

How do I find back this conversation when loging in whit a other computer?

tbone 27

I will get back to you in half in hour I am still a t work right now but yes I remember seeing a muted symbol on the right botom of the screen

Excuse me for my english I am french

Jack dosen't work in the controller