I've stopped receiving reward points

kugliim · Oct 5, 2017

Hi

Has something gone wrong somewhere? I've been a reward user since 2012 and my rewards stopped being added in 2014. In 2014 I had to cancel my Xbox live subscription for a year or so. I'm back on Xbox live gold yearly sub and my rewards have stopped being
added.

I know you get them for specific things each month and I've been doing them, but the points have not been added since 2014

Is there a reset button anywhere? I still receive a monthly statement to tell me how many reward points I have received this month, however it's always zero

Thanks in advance for your help

:)

XBLRewards8 · Oct 5, 2017

I've stopped receiving reward points

Hello kugliim,

It sounds like you may not be up to date on how this program works. Currently, you can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as MyVIP payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as mentioned in our pinned announcement at the top of the forums titled "HEY
YOU! We've got your answer here." (https://forums.xbox.com/en-US/thread/2f5ffacb-bf1e-4fca-8764-f57f69556e55), we no longer award Credits for Xbox Live Gold renewals
as of July 2014.

MyVIP has a recalibration every year. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December
2016. Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).

kugliim · Oct 5, 2017

I've stopped receiving reward points

Hi

Has something gone wrong somewhere? I've been a reward user since 2012 and my rewards stopped being added in 2014. In 2014 I had to cancel my Xbox live subscription for a year or so. I'm back on Xbox live gold yearly sub and my rewards have stopped being
added.

I know you get them for specific things each month and I've been doing them, but the points have not been added since 2014

Is there a reset button anywhere? I still receive a monthly statement to tell me how many reward points I have received this month, however it's always zero

Thanks in advance for your help

XBLRewards8 · Oct 5, 2017

Hello kugliim,

It sounds like you may not be up to date on how this program works. Currently, you can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at Xbox Live Rewards .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as MyVIP payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as mentioned in our pinned announcement at the top of the forums titled "HEY
YOU! We've got your answer here." (https://forums.xbox.com/en-US/thread/2f5ffacb-bf1e-4fca-8764-f57f69556e55), we no longer award Credits for Xbox Live Gold renewals
as of July 2014.

MyVIP has a recalibration every year. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December
2016. Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).

XBLRewards8

Hello kugliim,

It sounds like you may not be up to date on how this program works. Currently, you can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as MyVIP payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as mentioned in our pinned announcement at the top of the forums titled "HEY
YOU! We've got your answer here." (https://forums.xbox.com/en-US/thread/2f5ffacb-bf1e-4fca-8764-f57f69556e55), we no longer award Credits for Xbox Live Gold renewals
as of July 2014.

MyVIP has a recalibration every year. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December
2016. Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

XBLRewards8

Hello kugliim,

It sounds like you may not be up to date on how this program works. Currently, you can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as MyVIP payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as mentioned in our pinned announcement at the top of the forums titled "HEY
YOU! We've got your answer here." (https://forums.xbox.com/en-US/thread/2f5ffacb-bf1e-4fca-8764-f57f69556e55), we no longer award Credits for Xbox Live Gold renewals
as of July 2014.

MyVIP has a recalibration every year. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December
2016. Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

XBLRewards8

Hello unarmed killing,

From the FAQ for that offer:

When will I receive my Rewards Credits?

Your Rewards Credits should appear as pending within 15 days of your game’s shipping date.

Since it has not been 15 days since the game's release, it is too early to see those Credits pending. Since the Simply Rewarding offer for 6000 Credits is for purchases off the Xbox Store, you purchase from the MicrosoftStore.com site would not be eligible
for that offer.

Smwutches

Credits for the Ghost Recon offer should show as pending about 15 days after the game shipped as long as you purchased a physical disc from microsoftstore.com.

For the 6,000 credit offer the credits should show as pending about 96 hours after your purchase (as long as you opted in for the offer).

ivorplayedallot

I have stopped receiving points about a year ago do they ask you to update your info on the my rewards page?

I've stopped receiving reward points