I've returned my Xbox Series X THREE times to be serviced and the issue has not been fixed....

Discus and support I've returned my Xbox Series X THREE times to be serviced and the issue has not been fixed.... in XBoX on Consoles to solve the problem; I got my Xbox Series X in March of 2022 and it's basically had crashing issues since I first started using it. Games will just crash to the home screen... Discussion in 'XBoX on Consoles' started by Chad Hollywood, Feb 23, 2023.

  1. I've returned my Xbox Series X THREE times to be serviced and the issue has not been fixed....


    I got my Xbox Series X in March of 2022 and it's basically had crashing issues since I first started using it. Games will just crash to the home screen randomly. Sometimes it happens within first 5 minutes of playing a game, sometimes can take up to an hour, but it almost always happens.

    Doesn't matter the type of game. It crashes on Terraria, Trek to Yomi, Scorn, Subnautica, Hades, Octopath Traveler - the list goes on.

    I have now sent the Xbox back to Microsoft on 3 separate occasions to have it serviced and repaired, and the issue has not been fixed. It's like they literally do nothing. The check list that you receive that outlines what trouble shooting they perform includes things like - Checking to make sure the CD tray opens and closes. Check to make sure the power button works and the xbox box turns on and off properly. Check to make sure the controller pairs with the xbox properly. Check to make sure the fan is working.

    The problem is, I'm about 2 weeks away from my 1 year warranty ending, and I have a faulty Xbox I can't even play. I'm also a GamePass Ultimate subscriber so Im paying for a service I cant even use!

    I've asked the tech people on the phone to just send me a replacement or a refund and they said they can only have it sent for repairs.

    What are my options? This is infuriating.

    :)
     
    Chad Hollywood, Feb 23, 2023
    #1
  2. RabidStorm02 Win User

    Xbox Series X disconnects from WiFi when turned off

    I’m not sure how to reach these settings, but I’m quite certain it is not an issue with my router. My series x has worked for months before now, and all other devices on the network are working, including my Xbox one and Xbox one x. I have been having this issue since roughly the time that my series x last updated, is it possible that the issue is an overlooked bug in the series x OS?
  3. iScreamyy Win User

    Xbox Chat Issue (Mic Icon Always On Even When Unplugged)

    @AnyMicrosoftReps... Is there a fix to this issue that has been known of for three years now? I've read through this entire 50 page thread now, with nobody having a guaranteed fix for the issue... I'm trying to help a friend who is having the issue. I swear
    if I get a response to try the troubleshooting trash, which clearly does not help, I'll make sure that half of the people with Xbox ones don't buy Xboxes again, not that it would be hard with how terrible customer service is... This is a joke that this has
    been known of for three years and still is not fixed.
  4. TheGeekHunter Win User

    GPU problems with Xbox Series X

    Got notification today my Xbox Series X has been repaired and is shipping back tomorrow.

    Hopefully, they have included what the repair was when it is returned.
  5. baeyonsay Win User

    New Xbox Wireless Headset (2021) constant disconnecting

    Just got a brand new Series X with the Wireless headset and its cracking, distorting and dropping connection every few minutes or so. When it gets bad, it will drop entirely for a few seconds at a time before reconnecting.

    I've tried hard resetting, unpairing and pairing, updating to 9.22 firmware three times and still have the issue.

    This is so frustrating after spending upwards of $600 for this setup.

    Question for the forum is...have you all tried other headsets? I'm curious if the problem lies with my Series X or just this headset. As I see the options as being:

    • Return the Microsoft Wireless Headset for another Microsoft Wireless Headset.
    • Return the Microsoft Wireless Headset and get a 3rd party headset.
    • Warranty the Series X if the problem lies with specific hardware units.
    Thanks for you insight.
  6. LucaAvvinti Win User

    Xbox Series X fan runs loud when playing Series X games

    So, I recently noticed that my Xbox Series X fan runs loud when playing Series X|S / Optimised for Series X|S games specifically.

    It’s quite strange as it’s dead quiet every other time, but as soon as I start a Series X|S game, the fan becomes so loud that I need to turn up the tv volume.. it’s quite distracting.

    Has anyone else experienced this? Any solutions?

    FYI - My Series X is a pre-order/launch day model.. and it sits in an open and well ventilated tv/entertainment stand*

    In comparison, I owned an Xbox One S for three years and I never heard the fan on that.
    I’m having the exact same problem now. The only time my Xbox sounds loud is when running series x enhanced games, it’s completely fine on old gen games. Have you had this issue fixed or is it still a problem now?
Thema:

I've returned my Xbox Series X THREE times to be serviced and the issue has not been fixed....

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