I've redeemed 2 x 5000 V-bucks and lost both of them?

tigerplank · Jan 5, 2023

Hi all, hopefully, I make this clear for you to understand.

My boy who is 8 got 2 5000 v-bucks Fortnite for his Christmas. I've put in what I thought were my details with his username, but can't find the V-bucks on any of his Xbox username accounts for that Fortnite game.

I contacted Microsoft and in truth, they never helped much. All the guy said was that the V-bucks went into my daughter's account/profile, under the name Lucy-may.

Lucy-may is my 7-year-old who has never played Fortnite and plays only Minecraft on her Xbox. I downloaded Fortnite on her Xbox and the V-bucks are not in that account either.

I tried phoning Microsoft, but keep getting the message "Something went wrong"

Any help would be great, thanks.

:)

Kathy A.

Good day!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for your understanding.

Respectfully,

Microsoft Moderator

Kathy A.

Hello tigerplank,

Hope you are doing well. Thanks for posting to the Microsoft Community.

First, I would like to offer our deepest apologies for the lack of a timely response to your question. We suffered some unexpected staffing issues over the holidays and clearly we let you down.

Can you please let us know if you still need assistance with this, or if you already solved it through another path? Again, our apologies, and thank you for your understanding as we try to catch up.

We look forward to your reply.

Sincerely,

Xbox Forum Moderator

Microsoft Community

KevinCummings1

I've tried it and if you have money on the gift card and it is redeemed on your account you can by V-bucks on Fortnite and get the V-bucks right away.

William Holden1

YES TRIED TO REDEEM MY V BUCKS, BUT STATED I HAVE ANOTHER ACCOUNT TIED TO MY X BOX.

Nkosana23

Hi. My name is Brilliant, an independent advisor. I am happy to assist you today.

I’m sorry to hear that your V-Bucks have not been claimed on Xbox. If you have redeemed a V-Bucks card through the Fortnite account on the back of the card and used the code generated to add to your individual Xbox account through Microsoft, but the V-Bucks do not show up on your child’s account on Xbox, you can try the following steps:
1. Check if the card was redeemed to the correct account.
2. Check if the V-Bucks are available on the account that redeemed the card.
3. Check if the V-Bucks are available on other platforms such as PC or mobile.

I hope this helps.

I've redeemed 2 x 5000 V-bucks and lost both of them?