I’ve preordered fifa 23 while on holiday on the online Microsoft store but now on my Xbox...

Were you charged for the game? Were you in another country on vacation?

Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

We need to validate that you're signed in under the correct account as well as the order is successful.

Kindly sign in to https://account.microsoft.com/billing/orders and check if you can see the order from there stated as "completed" or "pre-ordered". Once confirmed, check if you're on the right Microsoft account.

You can also check the order history on your Xbox by following the steps below:

"1. Go to Profile & system > Settings > Account > Payment & billing.

2. Select Order history to view your purchases."

Once you have confirmed the status as "completed" or "pre-ordered" and it's on the correct account, simply perform a powercycle on your console.

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POWERCYCLE CONSOLE​​​

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1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Adam, Fifa 23 is a paid game and requires live Gold or Game Pass Ultimate to play online.

https://www.xbox.com/en-us/games/store/ea-sport...

I’ve bought fifa 23 twice by accident one payment as been refunded one still gone out but not letting me back on fifa

Hello. I preordered call of duty MW3 as well under the gamer tag ThirtyyBall and call of duty had an update today now it’s showing mw3 as if I have to purchase it again. I’ve already preordered it on 10/11/23. I paid over 100 dollars please help