I’ve paid for Modena warfare 2 cross gen edition. I played and completed the campaign but...

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Lee, Because it was a pre-sale, it can cause some errors that the user doesn't notice until its official release.

Let's confirm this purchase, probably there was an error, friend.

https://account.microsoft.com/billing/orders/

See if your order is listed here. Make sure you are using the email that made the purchase (DO NOT send the email here, it is not allowed)

Open it, and see what is in the Status. If it is completed, or another word

I remain at your disposal if you have any further questions.

There is a message on the store in the Vault Edition that says: "Existing Modern Warfare 2 digital Cross Gen Bundle can upgrade to the Vault Edition as a part of a limited time offer"

But I don't see anywhere in the store the update or any instructions regarding how that works.

If you look at your account.Microsoft.com it would probably be the charge for the cross gen mw2

HOWEVEr if you are trying to refund the mw 2 cross gen then no as mentioned you played it

Mw2 vault edition. Is a upgrade to the base game not a replacement

You wouldve had to buy the cross gen to play vault edition

I don't think you realize what you bought

When you buy the vault edition you MUST have the base game to play it

The vault edition code only gives you the additional dlc NOT THE game

Hi, I found that strange… what edition was the one that you purchased?
Vault or Cross-gen?

In the meantime tell me, if you go here and sign in with the account that owns the game. Are you able to see an “install” button? Or just “buy”?

Vault:
https://www.xbox.com/games/store/call-of-duty-m...

Cross-gen
https://www.xbox.com/games/store/call-of-duty-m...

Hello, welcome to Microsoft Answers Community.

Yes. You will need a Microsoft Account to download games from Microsoft Store or Xbox, and play them in Online mode.

However, neither the Vault Edition nor the Cross-Gen Bundle of Call of Duty®: Modern Warfare® II is included with Xbox Game Pass. Therefore, you do not need an XGP membership.

*For Call of Duty®: Modern Warfare® II - Vault Edition, please visit Buy Call of Duty®: Modern Warfare® II - Vault Edition | Xbox;
*For Call of Duty®: Modern Warfare® II - Cross-Gen Bundle, please visit Buy Call of Duty®: Modern Warfare® II - Cross-Gen Bundle | Xbox

*For the official page of Call od Duty: Modern Warfare II, please visit https://www.xbox.com/en-US/games/call-of-duty-modern-warfare-ii.

Best Regards