I've never received any rewards

Hello Skybasement,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

Hello SparklinWigglez,

We see that you have received payback for the past few months, and recently received a deposit on the 21st for all available pending Credit. Your Credits can be viewed from the MyStatement on the MyRewards page. Your deposit as currency can be reviewed from
the commerce page at (https://commerce.microsoft.com/).

Hello TechnoSausage81,

We have received word that the issue on your account has been resolved, which we confirmed. We have reviewed your purchases for the last year, and did not find any purchases eligible for Rewarding. We will adjust your account for the December and January
surveys, and you should see those Credits appear as pending by the end of next week. Keep in mind that you can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least 200 GBP or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

Hello TechnoSauage81,

We had received a report that our web team had fixed the issue. We'll reach out to them and have them take a second look at your account specifically to investigate for any unique issues.

id appreciate that as I've just logged into my rewards account and it's still saying 0 points or rewards. Since opening this case I've done a survey for rewards and those points I was awarded have since disappeared so there's something not right somewhere.

thanks for the help