I've lost access to my games

Discus and support I've lost access to my games in XBoX on Consoles to solve the problem; I had bought mortal kombat X on july 5 and shadow of mordor I now have no access to those games after I received an 3.9 gb console update?! I am beyond... Discussion in 'XBoX on Consoles' started by YukiMecha, Jul 25, 2016.

  1. YukiMecha
    YukiMecha Guest

    I've lost access to my games


    I had bought mortal kombat X on july 5 and shadow of mordor I now have no access to those games after I received an 3.9 gb console update?! I am beyond confused and livid with this. I had an hour long call which resulted in tech support telling me to go
    an ask what's wrong here. Can i reverse this 3.9 gb update? EVERYTHING WORKED PERFECTLY FINE BEFORE THIS.

    :)
     
    YukiMecha, Jul 25, 2016
    #1
  2. KingNooskiGuwop
    KingNooskiGuwop Guest
    I've Lost Access to my games i bought digitally

     
    KingNooskiGuwop, Jul 25, 2016
    #2
  3. KingNooskiGuwop
    KingNooskiGuwop Guest
    I've Lost Access to my games i bought digitally

    I've reset my xbox today and made a brand new account but once i tried to load a game i bought digitally it gave me the "do you own this game or app " error. So i contacted Microsoft support and they told me i had to re-download the games under the account
    i originally bought them with but the problem is the account i bought the games with is perm-banned. Is there anyway i can get my ban lifted on my account so i can get my games i purchased digitally back at least? i tried everything from setting my new account
    as home Xbox and everything in the book. Is there any possible way microsoft enforcement can side with me and help me get my games back. Has nothing to do with the account besides getting my games back. I also tried reinstalling gta v to see if that worked
    but i lost it completely and it says i have to repurchase but the game is still licensed under my original account which i have no access to. Help please microsoft I've lost access to my games :(
     
    KingNooskiGuwop, Jul 25, 2016
    #3
  4. Way2Cruel4You
    Way2Cruel4You Guest

    I've lost access to my games

    i got the update too i lost 7 days to die i bought on july 22 2016 too
     
    Way2Cruel4You, Jul 25, 2016
    #4
  5. M3tal Daz3
    M3tal Daz3 Guest
    If you are part of the preview program you should know that the preview release has a new store, and purchases made in the new store can only be used on preview consoles until the new store is released to everyone.
     
    M3tal Daz3, Oct 31, 2018
    #5
  6. MRizkBV Win User

    I've Lost Access to my games i bought digitally

    Unfortunately that is no possible. Once an account is banned permanently, it's banned permanently.

    The enforcement articles also clearly state that you get to keep your games for as long as they are installed on your device, and that you will never be allowed to connect to Xbox Live again to re-download them.

    Your only option would be to re-buy the game, then download it.
  7. KingNooskiGuwop Win User

    I've Lost Access to my games i bought digitally

    Unfortunately that is no possible. Once an account is banned permanently, it's banned permanently.

    The enforcement articles also clearly state that you get to keep your games for as long as they are installed on your device, and that you will never be allowed to connect to Xbox Live again to re-download them.

    Your only option would be to re-buy the game, then download it. **** MICROSOFT **** BILL GATES **** HIS DEAD GRANDMOM ILL PEE ON THAT **** IM SHOOTING UP MICROSOFT HEADQUARTERS ANYBODY WHO WORK WITH MICRO GET CAUGHT IM BEATING THE **** OUTTA THEM ON MY DEAD
    GRANNY **** **** SCAM **** **** THAT WASNT EVEN ME ON MY ACCOUNT TALKING **** WAIT TILL I SEE SOME ONE FROM MICROSOFT IMA BUST YO HEAD WIDE OPEN ON MY KIDS BRO
  8. Geth Win User

    I've lost access to my xbox live account

    Do you have access to the accounts email?
  9. {Parity} Win User

    I've lost access to my xbox live account

    You will have to work with
    Xbox Support     to resolve that.

    The best way to reach Live Support would be here:
    Xbox Support

    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support
  10. Margaret #MrMilo Win User

    Microsoft Jigsaw

    This week, in Microsoft Jigsaw, I've lost access to all my previously purchased Jigsaw Classic Games. How do I restore them? I am a Premium Member.
Thema:

I've lost access to my games

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