I've lost 50+ hours on Elden Ring

I've contacted BandaiNamco support. This is their response:

"I understand your point, but I'm afraid we won't be able to help you restore your save as we don't have the necessary tools for this type of action. The only option for you would be to start a new game."

Can't believe it. I still think it is unnaceptable for Microsoft not to hold multiple versions of the save games.

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey DiogoAmbrosio, how are you today, hope you're well.

DiogoAmbrosio, That depends on whether the console has already synchronized the deleted game to the cloud.

Try to go to a different console if possible (e.g. visiting a friend or neighbour with an Xbox One), and sign in with your account. If the game downloads your save game intact, you can recover it.

If the console hasn't deleted the game from the cloud yet, you can go to My Games and Apps, move to the game tile, and press the Menu button.

Choose to manage the game, and there delete the local save game copy.

If you then start the game, it'll download the save state from the cloud, similar to when you visited your friend/neighbour.

If the save game however is gone in the cloud as well, then there is currently no way to get it back again.

I tried doing everything you explained, I deleted the local save file, and when I entered the game it sync'd and is showing me the old save that I don't want.

I've been playing this game daily, if I had lost a coulpe hours or a day it would be understandable. But my save game for no reason reverted to a point that I was probably one or two weeks ago, I don't understand how that could've happened.

It's very hard to understand how there is no save version control on the cloud. If I could revert my saved data to yesterday morning or the day before, ok. But losing 50, potentially 60 hours is very, very frustrating and very disappointing.

Was there a solve for this??? Please tell me there is, I just lost an insane amount of saved game, from level 72 and fighting the Draconic Tree Sentinel to level 35 and some random site of grace from dozens of hours ago. I'm honestly crushed.

Awesome! That would work to test it out, even with different regions, doesn't matter actually.

I'm from BR indeed hehe