Ive entered my redemption code but not received the 25 digit code that was supposedly emailed ...

Hi Gamer

You should have received a 25 digit code from the source you have bought it from. Online stores usually send you the code via email if it is a digital redemption code. Please make sure to also check your spam folder

Check any information you received with the code. Typically a 16-digit code would be entered in a different website to then receive the proper 25 digit code.

Hello!

Hope you are well. I'll be glad to assist you.

If you're referring to redeeming Microsoft Rewards points, once you redeem them, you'll receive a 25-digit redemption code by email that you must enter in your account to activate your subscription. You can redeem that 25-digit code here:

https://account.microsoft.com/billing/redeem

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.

When you go to the Name Your Game website it should ask for your information and your redemption code. Your redemption code is where you should enter the code. I can't see anything that lists how long the code is supposed to be, so I'm not sure if it definitely
should be a 16 digit code or 25 digit code. If it's not working, you'll need to fill out the form at the bottom of the FAQ for assistance -

microsoft.promo.eprize.com/.../faq.html

You have to redeem the 9 digit code at the Microsoft store by "purchasing" the $15 card and checkout using the code. You will then receive the 25 digit code in a separate email that can be redeemed on the console or on Xbox.com.

As AdyCarter says, your original email with the 9 digit code contained all the steps needed to redeem and receive the $15 credit.