I've done all of the steps and have talked to 2 support members already and still can't ...

Brynomyte · Dec 19, 2016

I just recently got an Xbox and online (2 days ago) and I can't message people. I'm labeled Good Player and I've done all of the troubleshooting. Idk what to do now

:)

Victor Castolo · Dec 19, 2016

it freezes my game

I already talked with support, I'm somewhat desperate because I've already followed all the steps for when the freezing position of a game, from restarting the console, checking the I already talked with support, I'm somewhat desperate because I've already
followed all the steps for when the freezing position of a game, from restarting the console, checking the network, deleting my Console to factory, already delete my account, I installed and uninstalled the games, and my problem has not been fixed only the
image of the game And send me to start

bestgameplayer1 · Dec 19, 2016

Custom Gamerpic

I have the Xbox beta app for my windows 10 computer and for my phone. When I go and do all the steps to try and change it an error comes up and says that I can't add a custom picture because people under 18 can't upload a custom picture. I'm over the age
of 18 and so is my Xbox account. I've already talked to customer support about it and they verified that my account is not a child account, which I already knew it was an adult. I have no idea what to do now. I've tried all the steps and it still gives me
the same error code. Could someone help me please?

Miss Bijoux · Dec 20, 2016

Hey Brynomyte -

What steps have you tried so far? Have you already tried
updating your security proofs? If so, can you add an additional phone number, not just change your original one and try again please?

Let us know how it goes!

Miss Bijoux

Hey Brynomyte -

What steps have you tried so far? Have you already tried
updating your security proofs? If so, can you add an additional phone number, not just change your original one and try again please?

Let us know how it goes!

Pillzman

I've done that already while talking to Ubisoft support

H3ALY

I've PM'ed on of the support team members to maybe have this thread reviewed to see if anything else may be done/added to what i've already said.

angeleyez3

As noted in my message, I've already done this step.....still having the same issue.

Lukeystevoboy23

I've already spoken to two members of support, and they were no help because they had no idea what to do.

I just have to wait and hope something is done, which at the moment is unlikely.

I just hate how nothing is being said or done about this issue. Xbox really need to step up.

I've done all of the steps and have talked to 2 support members already and still can't ...