I've bought a game, and its not displayed in my games library

Discus and support I've bought a game, and its not displayed in my games library in XBoX on Consoles to solve the problem; Hi! I hope someone can help me. On november 18 i've bought a Deus Ex Mankind Devided. Its been black friday sales and it costs me like a half of a... Discussion in 'XBoX on Consoles' started by BadassJezuz, Dec 1, 2016.

  1. BadassJezuz
    BadassJezuz Guest

    I've bought a game, and its not displayed in my games library


    Hi! I hope someone can help me.

    On november 18 i've bought a Deus Ex Mankind Devided. Its been black friday sales and it costs me like a half of a price. I've download it and i can play it. But! Game not displayed in my microsoft account. Nice guy from xbox chat support sad me to make
    a post in the forum. So here I am.

    :)
     
    BadassJezuz, Dec 1, 2016
    #1
  2. PATRYK_01
    PATRYK_01 Guest
    no code in the FORZA HORIZON 4 packaging

    Hello, I bought today in the media expert forza horizon4 for playing on the computer but in the box was the same cd without the code to enter the computer and now the problem is that forza is not displayed in my library (xbox games on pc). I need to install
    first on the game on xbox to be displayed in my library? because from what is written on the microsoft site, forza is part of Xbox Play Anywhere
     
    PATRYK_01, Dec 1, 2016
    #2
  3. Smwutches
    Smwutches Guest
    Smwutches, Dec 1, 2016
    #3
  4. Jani91 Win User

    not to find conan exiles under downloads

    So not that we misunderstand the game is displayed in my microsoft store as bought but not in my library
  5. asdsaedgerfhrshs Win User

    I just bought a game and its not in my library

    Its not in my order history
  6. Francia J. Win User

    I just bought a game and its not in my library

    All successful transactions are added in our order history in real-time, that's why we need to check and validate there first.
  7. Francia J. Win User

    I just bought a game and its not in my library

    Thank you for checking, it means that it's not successful and you may need to re-purchase the game. If you have been charged, you may need to dispute the charge to your bank.
  8. Francia J. Win User

    I just bought a game and its not in my library

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

    We need to make sure that the game is successfully purchased under the account that you're using, please follow the steps below:

    "Go to Profile & system > Settings > Account > Payment & billing > Order History"

    https://support.xbox.com/en-US/help/subscriptio...

    Once confirmed kindly remove and re-add your account by following the steps below:

    " REMOVE ACCOUNT​​​

    ​​​

    1. Press the Xbox button to open the guide. ​​​

    2. Select System > Settings > Account > Remove accounts. ​​​

    3. Select the account that you want to remove, and then select Remove to confirm. ​​​

    4. When you're finished, select Close. ​​​

    ​​​

    POWERCYCLE CONSOLE​​​

    ​​​

    1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

    2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

    ​​​

    ADD ACCOUNT​​​

    ​​​

    1. Press the Xbox button to open the guide. ​​​

    2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​

    3. Enter the Email address and the password.​​​

    4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​​

    5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.​​​"
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I've bought a game, and its not displayed in my games library

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