I’ve bought a DLC and I have NOT received it

Discus and support I’ve bought a DLC and I have NOT received it in XBoX Games and Apps to solve the problem; So last night i purchased a DLC for the game City Skylines, when it went through it took money out my account but the DLC disappeared from the store,... Discussion in 'XBoX Games and Apps' started by ThisGuy3, Feb 7, 2019.

  1. ThisGuy3
    ThisGuy3 Guest

    I’ve bought a DLC and I have NOT received it


    So last night i purchased a DLC for the game City Skylines, when it went through it took money out my account but the DLC disappeared from the store, so I gave it a night and when I checked again the DLC was back on the store but it says that I didnt buy
    it and has not appeared in ready to install despite my money being taken

    :)
     
    ThisGuy3, Feb 7, 2019
    #1
  2. OldSchoolPrince Win User

    Purchased DLC not showing the option to install?

    Yeah, I had attempted that, since if dlc doesn’t automatically download once i purchase it, thats where I check, although sadly nothing shows up. It’s just confusing, since i know for a fact that I’ve bought all the dlc packs, since i got receipts for them
    all through paypal. But according to the microsoft store, i might as well not have even bought then at all.
  3. NextMemory Win User

    Microtransactions.

    I’ve never bought one and I never will. I don’t support those types of blatant money grabs. The only money I’ll spend after buying a game is on full size dlc packs (ie expansions).
  4. BeeInABonnet Win User

    Xbox the Escapists. Can't Play alcatraz

    Yes, I am the same person with this issue, I’ve checked. I have exact the same issue.

    I have bought the game The escapist on both my account, just to not be bothered about licensing issues., I have Xbox one and series x.

    On my main account I bought the DLC-pack because of The Alcatraz. It installed 3 DLC accept the Alcatraz. It wasn’t necessary. the Xbox I restart to empty the cash unplugged. Even done with router.

    Nothing works u just goes to the Store. All other DLC work on both account.

    When that didn’t work I even bought the DLC Alcatraz on my secondary account. So I bought it twice and the status in store i that I own it. It is still the same.

    I did two reports via The Xbox due to this issue. There is nothing we can do on our Xbox because the issue is not there.

    Hope this will clarify things! Hope I can play the game soon.
  5. racingbones Win User

    Re-download Purchase DLC in another profile of the same XBOX 360

    DLC is linked to the account that bought it. I have several accounts on my Xbox, but I can't use the DLC only with the account that bought the DLC.
  6. Jason Guer Win User

    How to fix dlc that I have bought.

    Hello CornealPlains0

    Hope you are doing well today!

    I made research about your question. I found this on the official website of Xbox store that Dragon Ball Z Kakarot is playable in Xbox One and Xbox Seies X|S.


    [​IMG]


    We await your response.



    Regards,



    Microsoft Community Moderator
Thema:

I’ve bought a DLC and I have NOT received it

Loading...
  1. I’ve bought a DLC and I have NOT received it - Similar Threads - I’ve bought DLC

  2. I bought Minecraft but I didn’t get my key And I’ve checked my email

    in XBoX Games and Apps
    I bought Minecraft but I didn’t get my key And I’ve checked my email: I bought Minecraft but I didn’t get my key And I’ve checked my email c5a8f85b-5633-4b5f-b948-7d3893b4cce5
  3. I’ve just bought Minecraft and everything is on the same account, however it says I need to...

    in XBoX Games and Apps
    I’ve just bought Minecraft and everything is on the same account, however it says I need to...: So I have bought Minecraft for my mum and everything is on the same account however, when she goes onto the launcher, it says ‘buy now.’ We have tried everything. I have logged her out and back in...
  4. I’ve bought fifa 25 and it has a triangle any help please

    in XboX Insiders
    I’ve bought fifa 25 and it has a triangle any help please: I’ve just bought Fifa 25 and it has a triangle next to it I don’t know if it’s because the game isn’t fully out yet any help would be appreciated submitted by /u/Nervous_Writing7671 [link]...
  5. I’ve bought some game on my Steam account , and i would like to ask whether i can play...

    in XBoX Accessibility
    I’ve bought some game on my Steam account , and i would like to ask whether i can play...: I’ve bought some game on my Steam account , and i would like to ask whether i can play those game by using Xbox ? (If yes, which series can afford ? Any Game pass are needed ? )...
  6. Why can’t I play both games I’ve bought?

    in XBoX Games and Apps
    Why can’t I play both games I’ve bought?: Is it possible to download and play Call of duty Modern Warfare 2 and Modern Warfare 3 on the same console since I’ve payed for both games? 9f3987b1-264f-4f34-868e-c027f7e97d1a
  7. i’ve bought fifa points and it hasn’t put them on my account been about 24 hours now and i...

    in XBoX Games and Apps
    i’ve bought fifa points and it hasn’t put them on my account been about 24 hours now and i...: i’ve bought fifa points and it hasn’t put them on my account been about 24 hours now and i ha c875f8cf-6abf-4f0d-afa9-d681cfcc388a
  8. I bought a Series S console and i’ve been experiencing problems with staying connected to...

    in XBoX on Consoles
    I bought a Series S console and i’ve been experiencing problems with staying connected to...: please help with this problem so i don’t have to return my console 2dee7ca2-c3d8-4ac3-a757-3dbc4f2b89f9
  9. I’ve bought the black ops 2 season pass and for some reason it’s not letting me download...

    in XBoX Games and Apps
    I’ve bought the black ops 2 season pass and for some reason it’s not letting me download...: Please may you help me with this, game brings back so much nostalgia for me and I’m dying to ply it e2b6ff9b-a6c3-4067-8cd4-ef5a65cb6c41
  10. I’ve bought minecoin gift cards but my child no longer plays, how can I return the gift cards?

    in XBoX Games and Apps
    I’ve bought minecoin gift cards but my child no longer plays, how can I return the gift cards?: I have bought minecoins gift card but my child no longer plays, how do I return the gift cards? 8fcddf60-74e7-4a3a-bde1-787d40372880