I've been trying to recover my main Microsoft account for a few years now.

Discus and support I've been trying to recover my main Microsoft account for a few years now. in XBoX Accessibility to solve the problem; No matter how hard I try to put as many answers as I can into the account recovery, nothing works. I've been trying for years and on multiple devices,... Discussion in 'XBoX Accessibility' started by Nate Negrin, Aug 16, 2023.

  1. Nate Negrin
    Nate Negrin Guest

    I've been trying to recover my main Microsoft account for a few years now.


    No matter how hard I try to put as many answers as I can into the account recovery, nothing works. I've been trying for years and on multiple devices, especially when this problem originally began as I still had access to the original devices I signed into my Microsoft account with. I'm irritated and frustrated and I'm soon at risk of losing my Minecraft account of 10+ years over this issue in September if I don't regain access to my account.

    I'm pretty sure the only reason why this problem even began was because the phone number associated with the account is one I can no longer access, and therefor I can't send a code to it. It's really a shame too, because its not just the Minecraft account I'm risking of losing, but multiple others that require Microsoft to log in, like my old Skype account, and my Xbox / gaming account.

    Apologies if I'm sending this in the incorrect category, but I can't seem to figure out which one is for Microsoft accounts. Anyway, thank you for any answers, and if possible please help me resolve this as it's pretty time-sensitive as that date in September regarding the Minecraft account thing is coming up soon. Any and all responses are deeply appreciated.

    :)
     
    Nate Negrin, Aug 16, 2023
    #1
  2. Nate Negrin Win User

    I've been trying to recover my main Microsoft account for a few years now.

    No recovery email I believe. Just a phone number I linked to the account that is no longer in service. Thanks.
  3. KindGryphon Win User

    I've been trying to recover my main Microsoft account for a few years now.

    Hello Nate N! My name is Jeremy and I’m happy to help you with your question. I'm sorry to hear that you are having trouble recovering your lost account. Do you have access to the recovery email set up on the account? You can choose for a change password to be sent to the recovery email instead as a short fix if you are just trying to get into your account. If this isn't possible for the issue at hand you will need to begin the account recovery process outlined in the support link below. https://support.microsoft.com/help/b19c02d1-a782-dee6-93c3-dc8113b20c42 The process takes 30 days to complete so getting the recovery started as soon as possible is important. Unfortunately, if you cannot provide the information necessary to complete the form then you will not be able to recover the account. Regards,
    That form wont work if they have two step verification turned on which from what they described they do.

    Important: The account recovery form can only be used if two-step verification isn't turned on.

    Per the same link you posted
  4. Jeremy Grey Win User

    I've been trying to recover my main Microsoft account for a few years now.

    Hello Nate N! My name is Jeremy and I’m happy to help you with your question.

    I'm sorry to hear that you are having trouble recovering your lost account.

    Do you have access to the recovery email set up on the account?

    You can choose for a change password to be sent to the recovery email instead as a short fix if you are just trying to get into your account.

    If this isn't possible for the issue at hand you will need to begin the account recovery process outlined in the support link below.

    https://support.microsoft.com/help/b19c02d1-a782-dee6-93c3-dc8113b20c42

    The process takes 30 days to complete so getting the recovery started as soon as possible is important.

    Unfortunately, if you cannot provide the information necessary to complete the form then you will not be able to recover the account.

    Regards,
  5. KindGryphon Win User

    I've been trying to recover my main Microsoft account for a few years now.

    No matter how hard I try to put as many answers as I can into the account recovery, nothing works. I've been trying for years and on multiple devices, especially when this problem originally began as I still had access to the original devices I signed into my Microsoft account with. I'm irritated and frustrated and I'm soon at risk of losing my Minecraft account of 10+ years over this issue in September if I don't regain access to my account.

    I'm pretty sure the only reason why this problem even began was because the phone number associated with the account is one I can no longer access, and therefor I can't send a code to it. It's really a shame too, because its not just the Minecraft account I'm risking of losing, but multiple others that require Microsoft to log in, like my old Skype account, and my Xbox / gaming account.

    Apologies if I'm sending this in the incorrect category, but I can't seem to figure out which one is for Microsoft accounts. Anyway, thank you for any answers, and if possible please help me resolve this as it's pretty time-sensitive as that date in September regarding the Minecraft account thing is coming up soon. Any and all responses are deeply appreciated.
    When you first turned on 2 step verification (where it sends a code to your phone number) it would have given you several backup codes that it said to keep in a safe place.

    Did you keep those codes like it said to? They are meant for this exact sort of situation. If you didn't keep those backup codes then unfortunately the account would be lost as those would have been your very last resort for recovering the account.
  6. Nate Negrin Win User

    I've been trying to recover my main Microsoft account for a few years now.

    Hello! Sorry for my late response haha.
    Unfortunately, no. And even if I did, this issue first came up years ago anyway. I was a kid at the time of setting up the 2FA and didn't know any better at the time, especially since it was my first interaction with anything 2FA related.

    Should I contact Microsoft support about this problem? It's starting to seem like one that I can't fix on my own.
Thema:

I've been trying to recover my main Microsoft account for a few years now.

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