I've been trying to buy my Xbox Live Gold account but it says my account has been locked

evey time i try to type in the bonus xbox live it says that your account has been locked

Hi,

Being locked out of your Xbox profile and/or your Microsoft account can surely be very frustrating and hopefully, the tips and tools available can assist you to get everything recovered.

If you've already used our Lost Password Solution and have filled out the online account recovery form, you would have received an
email confirmation, you should have then received a response to the request within 24 hours of the confirmation email. The email will would either provide a reset link for your password, or state that there was not enough information to process or verify your
identity.

If you have not received either of those notifications, then it is recommended to fill out the online account recovery form again and attempt to provide further information concerning your account. I personally recommend that you follow the steps from the
Lost Password Solution as best you can as this tool contains a lot of helpful tips and information regarding recovering your account successfully. This form is the fastest way possible to recover your account or reset your password.

Should you be referring to a lock directly on your Microsoft account/Outlook email rather than your Xbox profile, then I would alternatively recommend the support article Unlock
your Microsoft account or Outlook email to unlock the account.

Regards,

Hi there Nguyen H. I am Lumie and I would love to assist you today.

I am so sorry you are having issues with your Microsoft account.

Have you retried this since then? Have you also tried resetting it from another browser or device?

You can also click the ‘I do not have this option’ prompt and should be allowed to use another option.

I hope this helps.

Let me know if I can be of any further assistance. -Lumie

Hi and welcome, the only thing I can think I of is you need to check on the enforcement page to check on the update.

Or you head to the contact us and his the chat button and type speak with an agent and then use the drop down box.

Links are here

https://enforcement.xbox.com/en-GB

https://support.microsoft.com/en-gb/contactus/

Hope this helps

Zed

my account has been suspended like this but i have gold and it says i have to buy another. why?