I've been directed here by a MS chat representative.

Hello, I had a communications ban on my account from the 22/11/2015. I am still unable to use party chat or Skype and according to the chap I spoke to Xbox live chat, this is the only place to get it solved and there is currently a service alert because
bans aren't being lifted completely.

I was told that if I come here and provide the information I have above, it should be pretty simple to get it sorted out.

Thanks.

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:)

 

Preview Program help

I've been directed here by a Support Chat representative. According to him, I got invited and accepted two weeks ago to the preview program, but I haven't gotten an update, nor do I have access to the preview forums. What should I do and how do I get access
to the preview forums?

 

Rise of the Tomb Raider achievement unlocking issue

So I was promised by a MS representative in our chat that, once I made a post here, I would be contacted by someone from the official MS 'Achievement Team', either here or by email, within 24 hours.

It's been about a week now and so far I have not been contacted at all, nor has the problem been fixed. The RotTR achievement as well as the DIII:UE achievement are still stuck on 'Done! Unlocking'. I would like to receive some assistance with this, as promised.

 

Just to add to what I said above, the issue is with the account only, it's as if the account is banned but I have no active bans, if I sign into another account on my console, it works.

 

Hello Hutsby,

If you check http://enforcement.xbox.com you will be able to see the details of any ban, and you may even be able to apply for a case review.

Unfortunately the Enforcement Team no longer frequent these forums, so the best place to visit is the new Enforcement site I linked above.

I hope this helps.