I've been charged after I cancelled mybsubscription but I can't get a call back the chat...

Because inscription that they are a renewal, it means that the user already knows the system and agrees

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Liam, Even unsubscribing, you need to deactivate the recurring billing to not be charged anymore, friend.

Let's go through the necessary procedure:

Subscription refunds in this way are not part of the refund terms.

But you can confirm

https://account.microsoft.com/account/Account?r...

Click Manage next to the subscription you want to cancel.

Under Payment Settings, click Cancel.

If you qualify for a refund, you must choose between not charging my subscription again and ending now and getting a refund. If you don't qualify for a refund, you'll only see the option to not charge my subscription again.

I remain at your disposal if you have any further questions.

I have cancelled the subscription already but I was still charged that's why I don't jnownhow to get a refund

Why are refunds not possible for subscriptions? I haven't used it as I don't have the xbox anymore

Yes, you will continue to be charged. Because you need to cancel the Recurring charge, friend.

See as I sent, to cancel this option.

Refunds are not possible for subscriptions