i've been asked to update my date of birth but ut is correct

Discus and support i've been asked to update my date of birth but ut is correct in XBoX Rewards & Social to solve the problem; Having received an email about celebrating my birth month December I have had a look at my date of birth and can confirm that I have the correct date... Discussion in 'XBoX Rewards & Social' started by pcplod007, Dec 2, 2016.

  1. pcplod007
    pcplod007 Guest

    i've been asked to update my date of birth but ut is correct


    Having received an email about celebrating my birth month December I have had a look at my date of birth and can confirm that I have the correct date of birth n file as may

    :)
     
    pcplod007, Dec 2, 2016
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    My date of birth is correct

    Hello OlliBuddy,

    We have determined that some users are incorrectly receiving a date of birth warning due to some incorrect formatting of date of birth information that occurs when your input is processed internally. This does not have any effect on your account, but is
    merely just a piece of information that seems incorrect. For example, the date of birth we are receiving for your account indicates that you were born before the 1900's. We are currently reaching out to the team that designed this new yellow light feature,
    and will update you when we receive more information on how to resolve this formatting issue. Apologies for the confusion.
     
    XBLRewards8, Dec 2, 2016
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    My date of birth is correct

    Hello OlliBuddy,

    We have determined why users are incorrectly seeing this notification and are deploying a resolution. You should see this notification go away by the end of next week.
     
    XBLRewards8, Dec 2, 2016
    #3
  4. OnlyThanatos
    OnlyThanatos Guest

    i've been asked to update my date of birth but ut is correct

    I am having the same issue and here answered me that my birthday date indicate an abnormally old birthdate (i born in 1973) nothing is abnormal to me with it. i've been asked to update my date of birth but ut is correct :( i am clueless

    read my thread and the non sense answer i got here...

    XBL Rewards INFORMARTION NEEDED?
     
    OnlyThanatos, Dec 2, 2016
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello CotteyBoy,

    After reviewing your account, I see that we are putting up a yellow warning for your account due to our system detecting some likely incorrect information on your account regarding your date of birth. Based off your post, it looks like there may be a reporting
    error for your date of birth. I can confirm that the date of birth entry that we are receiving for your account does not match the one you describe, as we do not have the month of May for your information. More importantly, we are receiving a report that your
    birth year was around the same time that The Daily Mail was first published. We are reporting this issue to the team that designed this feature, and we hope to have some specific answers for why this is occurring soon. Apologies for the confusion. However,
    there is no need to worry about the health of your account. Our system just noticed this abnormally old birth date and alerted you to check the information. This has no effect on Rewarding.
     
    XBLRewards8, Dec 2, 2016
    #5
  6. XBLRewards8
    XBLRewards8 Guest
    Hello CotteyBoy,

    We have determined why some users are incorrectly seeing this notice, and are working on a fix. You should no longer see this notification shortly. Apologies for the confusion.
     
    XBLRewards8, Nov 3, 2018
    #6
  7. XBLRewards8 Win User

    i've been asked to update my date of birth but ut is correct

    Hello CotteyBoy,

    We have determined why some users are incorrectly seeing this notice, and are working on a fix. You should no longer see this notification shortly. Apologies for the confusion.
  8. XBLRewards8 Win User

    i've been asked to update my date of birth but ut is correct

    Hello CotteyBoy,

    After reviewing your account, I see that we are putting up a yellow warning for your account due to our system detecting some likely incorrect information on your account regarding your date of birth. Based off your post, it looks like there may be a reporting
    error for your date of birth. I can confirm that the date of birth entry that we are receiving for your account does not match the one you describe, as we do not have the month of May for your information. More importantly, we are receiving a report that your
    birth year was around the same time that The Daily Mail was first published. We are reporting this issue to the team that designed this feature, and we hope to have some specific answers for why this is occurring soon. Apologies for the confusion. However,
    there is no need to worry about the health of your account. Our system just noticed this abnormally old birth date and alerted you to check the information. This has no effect on Rewarding.
  9. OnlyThanatos Win User

    i've been asked to update my date of birth but ut is correct

  10. XBLRewards8 Win User

    My date of birth is correct

    Hello OlliBuddy,

    We have determined why users are incorrectly seeing this notification and are deploying a resolution. You should see this notification go away by the end of next week.
  11. XBLRewards8 Win User

    My date of birth is correct

    Hello OlliBuddy,

    We have determined that some users are incorrectly receiving a date of birth warning due to some incorrect formatting of date of birth information that occurs when your input is processed internally. This does not have any effect on your account, but is
    merely just a piece of information that seems incorrect. For example, the date of birth we are receiving for your account indicates that you were born before the 1900's. We are currently reaching out to the team that designed this new yellow light feature,
    and will update you when we receive more information on how to resolve this formatting issue. Apologies for the confusion.
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i've been asked to update my date of birth but ut is correct

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