"it's not you it's us" rewards account disabled

I have been doing rewards on and off for a couple years now and have 100 thousand account points and almost 200 thousand lifetime points. My family members often transfer points to my account so that we can buy video games.

I have lost access to micrsoft rewards and it gives me the message:

" Its not you its us"

It looks like the same is happening on all family accounts.

I would be greatful if someone could help me out.

I dont know what is happening.

:)