"it's not you it's us" rewards account disabled

Discus and support "it's not you it's us" rewards account disabled in XBoX Sales and Promo to solve the problem; I have been doing rewards on and off for a couple years now and have 100 thousand account points and almost 200 thousand lifetime points. My family... Discussion in 'XBoX Sales and Promo' started by Aayush_908, Feb 12, 2021.

  1. Aayush_908
    Aayush_908 Guest

    "it's not you it's us" rewards account disabled


    I have been doing rewards on and off for a couple years now and have 100 thousand account points and almost 200 thousand lifetime points. My family members often transfer points to my account so that we can buy video games.

    I have lost access to micrsoft rewards and it gives me the message:

    " Its not you its us"

    It looks like the same is happening on all family accounts.

    I would be greatful if someone could help me out.

    I dont know what is happening.

    :)
     
    Aayush_908, Feb 12, 2021
    #1
  2. Smwutches Win User

    "it's not you it's us" rewards account disabled

    There's a problem with the Rewards site. Once it's fixed you'll be able to access your points.
  3. XBLRewards3 Win User

    November xbox rewards deposit date?

    Hi NoeLennon420. Canada is no longer part of the Rewards program as of September 30th. Members who did not opt out of the program and did not disable email communications with us were migrated over to Microsoft Rewards. The last deposit made to your Microsoft
    account with your remaining pending Credits was on October 11th.
  4. XBLRewards3 Win User

    Not receiving the Microsoft Points for purchases.

    Hi HYDRO1313.

    Canada is no longer part of the Rewards program as of September 30th. Members who did not opt out of the program and did not disable email communications with us were migrated over to Microsoft Rewards. The last deposit made to your Microsoft account with your
    remaining pending Credits was on October 11th. As Smwutches states, you'll need to connect with Microsoft Rewards support.
  5. XBLRewards8 Win User

    FreeDom Rewards

    Hello AndersonTheodor,

    You chose to register with a US Microsoft Account, resulting in a US Rewards Account. Only purchases in your Rewards Account region are eligible for Rewards. Since you made your purchases with a non-USD currency, they are not eligible for Rewards.
  6. Dr Treye Win User

    Wrong rewards account

    Hey there. We're seeing two Gamertags with your email. One is and the other is this one, CruellestChimp4. was eligible for the 50k Credits, while CruellestChimp4 was only eligible for the 30k since the 50k offer is for select members. Do
    you want to close the CruellestChimp4 account and have your Rewards account default to ? If so, we can adjust in the 50k into that account after we disable CruellestChimp4.

    Yes I would prefer to have just one account and disable cruellestchimp
Thema:

"it's not you it's us" rewards account disabled

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