It's Literally Impossible to get Microsoft to Call Me

Hi David G, my name is Courtney and I would be happy to help.

I'm sorry to hear that someone stole your account and also your money. I know how frustrating it can be when this happens. Let's say that the only alternative you have at this moment is to send the account recovery form (If your information was deleted, unfortunately there is nothing to do), I have also been through this situation, so I can give you some recommendations:

The first thing is to enter information that the account has, in case a phone number or card has been deleted, you should simply omit that information and not add it to the form. That said, you can enter the following link:

https://account.live.com/acsr

Please note that Support cannot help recover accounts, but they can help guide you on the money debited. If a bot appears, just select another problem and keep trying until you enter a live chat with a real person, for this you can access the following link.

Support: https://support.xbox.com/contact-us/

Please note that this is a Microsoft public forum, where we are gamers like you trying to guide/help other gamers solve basic problems they are having, this means we are not Microsoft employees.

Information source (Credits): https://answers.microsoft.com/thread/50d0d753-c765-4478-933f-8e005c780dd0

I hope this information has been useful to you.

Best regards,
Courtney.

The Microsoft captcha to create a new account for Skype is STILL BROKEN! Today, it took literally 45 minutes to solve the captcha, Today, Sunday January 2.

Issue 1: The captcha is impossible to solve. I tried three. The falling clocks, the rotating whatever, and finally the pick the Zebra. I know how pick Zebras - but it took 5 attempts before the Zebra captcha would work. It kept claiming the answers were wrong. They were not. The other captchas would not work at all - kept claiming my answers were wrong. Not only would they not work, but they were confusing and ridiculously difficult.

Issue 2: Clicking the rotate captcha to get a different captcha does not work. I had to use another browser to get a new captcha. It tried in three places: In Skype itself (create new account), in Firefox and Chrome.

GET YOUR ACT TOGETHER. It is ludicrous that it took 45 minutes to create an account.

It is ABSURD to claim the captcha issue is fixed. It's fundamentally flawed and does not work. Shameful Microsoft.

"they cant just randomly fix something or it might mess something up and cause chaos" ???

what exactly do you think is happening right now lol. there are thousands of other captcha systems that lets see... actually work. and theirs used to work too then they randomly "fixed" something and absolutely decimated the account creation process.

"and this problem seems to be relatively low priority" yeah if you want to hemorrhage new users who cant make accounts or old users who cant link children or the elderly who cant use phones properly and cant make an account same also applies to certain disabled people. even if the issue only lasts a few weeks it still definitely still is a potentially large profit loss for those weeks lol I doubt this is a low priority issue

Have you tried using the developer options in your browser?

You can choose a mobile view if you do that.

For example in Chrome you can press f12 and click on a symbol in the top left corner to change it.

If you have problems try to websearch for how to change to the mobile view of your browser.

Please take a look at this story. The problem is widespread and should be considered an urgent matter. As of yesterday, January 2, it was still not fixed per my post above. Thanks.
https://www.bleepingcomputer.com/ne...-solve-a-complex-captcha-10-times-to-sign-up/