It's Disgusting This.

Hitman Marko · Jun 3, 2019

I have been asking for Xbox Support's Help for almost a Year now. How many people do I have to talk to before someone actually Helps? I spoke to 3 different Xbox Support Staff online, Dondy, Harry, and I can't remember the 3rd one. They told me the engineers
are working on it, wait 3 months. I did. They told me wait 6 months, I did. Clearly taking the [Mod removed - Inappropriate] and stringing me along, I decided to phone instead. I spoke to Helu [Mod removed Last name]
on the phone, who said he would have this fixed in a week for all the trouble. I had already sent evidence to the online staff prior, the one's that didn't help at all, and also to Helu[Mod
removed Last name] a week and a half ago File
Transfer - Case [Mod removed personal info] I sent this email to accompany the Files:

"Hello Helu. I am about to send the notes here, I will send the evidence/screenshots straight away after this message.

Screenshot (1), File Name:

Bomberman Live 2012 (1)

Shows I purchased Bomberman Live in 2012.

Screenshot (2) File Name:

Bomberman Live £6.75 (2)

Asking me to Buy the Game again for £6.75, no matter what I do, use console or website etc. This applies to all the Games listed.

Screenshot (3) File Name:

MS. PACMAN 2012 (3)

Shows I purchased MS. PACMAN in 2012.

Screenshot (4) File Name:

MS. PACMAN 2017 (4)

Shows I purchased MS. PACMAN again in 2017, which is when I realised I had this issue with these Games. All the Games I am mentioning here are the only ones I have noticed this issue with so far. I shouldn’t have to Buy the Games again.

Screenshot (5) File Name:

Shoot Many Robots (5)

This is a record that shows I have played the Game. Gathering evidence for this particular Game is difficult as it is no longer on the store, but when it was on the store it was asking me to Buy it again for £6.75 despite already owning it. Have I lost
this Game forever?

Screenshot (6) File Name:

Jetpac Refuelled (6)

Bought this Game despite already owning it. (Charged twice like MS. PACMAN, unfair)

Screenshots (7), (8), (9), (10), (11), (12), (13) File Names:

Kameo (7) Perfect Dark Zero (8) Viva Pinata (9) Banjo Kazooie N n B (10) Banjo-Kazooie (11) Banjo-Tooie (12) Perfect Dark (13)

Each of these Games are asking me to Buy them again, despite me already owning them.

I have tried to be as clear as possible, if you require further information I will try my best to provide it. Everything I have said here is 100% true and there is nothing I can do to fix it without Xbox/Microsoft's help. This is some kind of bug/issue
out of my control.

I hope you can fix this, I would really appreciate it as I have spent thousands of pounds over the years on Microsoft's Games, Products, and Services.

Thank you,

Mark.

()

(Screenshots will be sent now)"

As stated in the email, I have spent thousands of pounds over the Years on Xbox Content, why does Xbox Support exist, if it fails to provide actual Support?

If you're not willing to compensate, or give me codes to download the Games I have already purchased, I will be resorting to Legal Action.

Think of it this way, if a Gamer commits Marketplace Theft, that Gamer would be struck down and banned permanently for their illegal actions. I see my situation as Microsoft stealing from the customer. They have their money but they haven't provided the
Gamer with their content, or failed to provide after errors out of the Gamer's control.

I am an Xbox Ambassador, believe me there is nothing I can do from my side of things to fix this! I have the license on the correct console etc. I have only noticed this issue with the Games mentioned. Some of them purchased were coincidentally around the
time Microsoft changed from Microsoft Points, to actual currency. Could that have something to do with it? I have no idea, I just want this sorted out.

I am well and truly losing my patience here, put yourself in my shoes, would you bloody like it? £60-£70 worth of content you can't access. There is only so many chances I can give you to fix this. Please prove you're not incompetent Xbox Support, I am waiting.
Fellow Ambassadors stay away please, I need Xbox Staff.

Come on. A Year almost. :-/

...

:)

Temhotabot

[quote user="xo W0LFIE ox"]

It`s one thing to ban a gamer tag but if that account was used on friends consoles as well then they could also have their consoles banned!
That is the risk everyone takes when they allow friends/family to use their console. That is also why MS recommends they be monitored by the owner.

Just goes to show what a *** up CoC that is!.

Doesn't matter, YOU agreed to it.

As his own consoles not even banned.

That is why I recommended you take his console. Maybe now it will sink in.

While I`m all for banning account holders for cheating etc. Banning a console that's not even the account holders in the 1st place. Is beyond belief. After all it was Microsoft that made it easy to move an account by usb from one console to another. If I`m
at work I have no control what he is doing with his gamer tag on my console why he is downstairs. Unless I take everything of mine with me to work.

You don't need a USB to move an account from one console to another. All you need to do is recover it onto one. MS doesn't care who owns the console, what they care about is if the person using it is following the rules they agreed
to obey while using their service.

And to have no course of even remotely trying to get it unbanned is even worse.

Once a console is banned is not reversed. There have been an extreme few cases where they have undone a ban but that is like seeing Haley's Comet.

And all this on top of Microsoft taking money off an expired credit card of mine 2 months ago.

That would have been YOUR fault. It is our responsibility to keep our payment information up to date. MS has absolutely no way of knowing when a credit card is going to expire.

I think I`ve just about had enough of this establishment!.

Okay. You're free to go. Gaming is a choice.

I hear a PS4 calling.

What's that sound like?

Good job Microsoft don`t do car insurance.

Otherwise if your car gets stolen and the thief mows down a pedestrian.

They would hold the policy holder responsible.

They probably would if you didn't report it to the police in a timely manner or keep your payments up to date.

[/quote]

fredgiblet

There's no real way to determine which account "owns" a console, you could look at the one that's on it the most, but there's no guarantee that it didn't just change hands, or that the account that's on it the most isn't a non-owner that happens to use it
more than the owner.

They ban the console that they determine to have breached the Terms, Sony will likely do it the same way.

RiposaurusRex

In response to Microsoft having the right to ban a console without warning, notice or explanation, yes, they do, as stated in the CoC which I linked to you in an earlier post. It states at the bottom:

"MICROSOFT IS NOT OBLIGATED TO SEND YOU A WARNING BEFORE THESE ACTIONS OCCUR. If your account is suspended while you are participating in a tournament or competition, Microsoft assumes no liability in the loss of any potential prizes or recognition related
to the tournament or competition. Microsoft is not obligated to monitor every post or activity, but has the right to remove any post or take action against any user.

Microsoft reserves the right to remove at any time, without notice, any user-created content, account, or device from the Services for actions determined to be in violation of this Code of Conduct or Terms of Use. Microsoft also reserves the right to immediately
terminate or suspend a user for violations.

UPON RECEIVING A PERMANENT SUSPENSION, ALL CONTENT LICENSES, GOLD MEMBERSHIP TIME, AND MICROSOFT ACCOUNT BALANCE ASSOCIATED WITH THE SUSPENDED ACCOUNT ARE FORFEITED."

ThyAngryBrownie

The console may not have been physically modified but the files or content may have been modified. A blue skinned avatar for example.

steeledwand7664

We can not see the screenshots that you have in the post.

Couple of questions.

Have you checked your order history at account.microsoft.com

Are you signed into your console with that same email and password that you are signed into at account.microsoft.com

If they are showing in your order history is the status showing as completed or is it showing something different? (refunded, chargeback)

It's Disgusting This.