Its been well over two weeks. Not a download code in sight :(

Bill Dunkmen · Mar 1, 2016

I've been patiently waiting for my download code. It feels like prom night all over again.

:)

XBLRewards8 · Mar 1, 2016

Its been well over a month and .......

Hello VoDkA PeTey,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
As mentioned in your error message, this is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. While we have seen some recent positive progress on the issue,
at the moment, we have not received a estimate on when this problem will be fully resolved. Again, we apologize for the inconvenience.

VoDkA PeTey · Mar 1, 2016

Its been well over a month and .......

Temporary Delay in Deposits
Unfortunately, due to an issue outside of our system, your deposits are not currently going through. Another team is actively working on a fix, but we don’t yet have a resolution date. We are so sorry for the inconvenience. In the meantime, please reach
out to us on the support forum if we can answer any additional questions or help in any way.

31/12/16 - MyVIP Star Rank 5 (Gold) - 19,000 Credits

I am gaining credits and still nothing ... I find it hard to believe that its an issue outside your system ... isn't xbox and everything to do with it all reside within Microsoft? I know you are probably dealing with a tremendous amount of issues but it
can't be the first time my issue has risen and should have a resolution.

Its been nearly 2 months and nothing ... is there no time indication of when it will be resolved or even a little feed back to tell me that your actually progressing with the issue?

Regards

Peter

Bill Dunkmen · Mar 10, 2016

UPDATE. I just now got my code.... thanks.

Bill Dunkmen

UPDATE. I just now got my code.... thanks.

XBLRewards8

Hello VoDkA PeTey,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
As mentioned in your error message, this is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. While we have seen some recent positive progress on the issue,
at the moment, we have not received a estimate on when this problem will be fully resolved. Again, we apologize for the inconvenience.

HamBone4000

It's been over two weeks now and still no code

HellspawnedJawa

Its been over two weeks and I haven't got mine

Renatodibi

Hi NoName.

My name is Renato.
I'm an Independent Advisor and a Microsoft Xbox user like you.

I'm sorry for your inconvenience, but as you may know, we don't have access to your data or your account. Here we can only provide you with guidance.

The first thing I recommend is to check your order history to see if the game refund is listed there. If you find that the refund for Balur's Gate is marked as accepted in your purchase history, you can rest assured that it's just a matter of waiting a few more days.

I don't have any official news, but other users have also experienced delays with refunds. Nonetheless, I'll provide you with the link to the refund support page.

https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

Kind regards
Renato

Its been well over two weeks. Not a download code in sight :(