It's been more than 96hrs.

and I've spent nearly 300 bux since the first... I was supposed to be awarded at least 6000 rewards points by now. Not sure it's ever going to happen now.

:)

 

rewards balance not showing

hi rewards support team,

I have accumulated £75 worth of purchases from the xbox store since my last rewards deposit (10-1-18) & it has been more than 96hrs since my most recent purchase (23-2-18) yet my rewards points balance is showing absolute zero, please help as it's getting
towards the end of the month & I'm starting to worry that I'm not going to be rewarded for my loyalty & expenditures.

 

punchcard not lighting when purchases have been made

It's in regards to the current my missions punch cards about free to play games, in particular to the one two free punch card I have made purchases on 3 separate free to play games that have been listed and the purchases have been over the £3 to qualify
but the punch card still hasn't been lit, its been more than the 96hrs which you allow for your system to be updated, but the one of the other punch card has been lit because I have made these purchases, can you look into why this punch card hasn't been lit,
thanks

 

Soooo.... NO SUPPORT AT ALL? WHY DO YOU PEOPLE HAVE THIS FORUM? WHAT IS IT WORTH IF YOU DON'T EVEN ANSWER A PERSON AFTER 19 HOURS????? I WANT A JOB WHERE I DON'T ACTUALLY DO ANY WORK, THAT'D BE GREAT! ARE YOU GUYS HIRING? LOOK WHO I'M ASKING, THEY WON'T
RESPOND! LOL!

 

Perhaps I can reach you guys on social media!

 

Official support hours are Monday-Friday 9am-5pm PST and they typically respond to threads from oldest to newest so it can take a couple of days to receive a response.

 

Hello Bear Bo Man,

We are investigating a possible issue with this offer that arose due to a delay with our purchase data stream. We are deploying a resolution overnight that should solve this issue in a majority of cases. We'll check back in tomorrow to see if this resolves
your issue. Apologies for the inconvenience.

 

It did not, it now says I have NO credits at all when I should have 10500 after all I've spent... Not sure I care for your non-working rewards system. Seems to me, that if you guys can't get it to work ever that maybe you shouldn't have it. Perhaps it needs
to be checked out by a consumer watchdog group so we can insure everyone is getting what they're told they'll be getting. Whatever you guys did broke things more.

Thanks,

Keith

 

OK, so now it gave me back the one's I had before which was the 4500 I already had, but since I bought over 60 bux worth of stuff AFTER the 1st of march it should have applied to my "Simply Rewarding" mission, should it not?

Thanks,

Keith

 

Hello Bear Bo Man,

We can confirm that you are now receiving Simply Rewarding progress for your purchases in March. However, there was an issue in our daily maintenance that caused an error refreshing this information on the website (which caused you to briefly see no account).
We are working on correcting this issue, and updating the webpage with your progress. We should have this new data uploaded in 1-3 days. Apologies for the inconvenience.