Its been 5 days since I submit an account recovery for my Xbox account and i haven't heard...

Thank you very much Mario! will do!

Hello, Bryan! My name is Mario and I welcome you to the Microsoft Xbox Community!

I can understand your concern and please don't worry I am here to help you.

You can submit this request up to two times per day, if you have not received a response I recommend that you try resubmitting the form.

You can try from another device or browser. It is also important that you always check your spam or junk mail folder in case it is sent there.

In the following link you can follow the step by step process to recover your account: https://account.live.com/acsr

I recommend that you answer all the questions and do not leave any unanswered. It is important to follow the step by step process to recover your account. It can take up to 24 hours for the Microsoft team to review your account recovery request and contact you directly.

Please keep in mind that this is a public forum. I am an Xbox gamer like you and I am happy to help you with my knowledge. Unfortunately, I am unable to access your internal account information.

Thank you for your response.

I understand nothing to worry, the next and only best option you have to recover your account is by submitting the account recovery request through the account recovery webform here on this link:

https://account.live.com/acsr

After submitting the recovery request, you will receive an update from the account recovery team within 24 hours.

In the event that this won't work, kindly try to submit another request with more accurate details since this is the only option to recover the account.

Thank you so much for your time! I hope you have a great day!

@AdmittingFaun82 I'm in the same boat, my advanced exchange was finally processed last Wednesday, 12 days after I bought the xbox, which broke the following day. I was told a new Xbox would be sent to me within 3-5 working days, i'd also get sent an e-mail
with tracking numbers etc. It's now the 4th day of the 5 and still no e-mail to say the exchange has been processed and its on its way. I was also told the highest form of support team (the advocacy team) would contact me by e-mail about the issue within 5
days. So far its been 11 days since I was told this and I haven't heard from them. It's just getting ridiculous.

I have submitted about 4/5 account recovery forms, but even after giving as much information possible I am unable to get my account back