Items not received

shortandbald · Nov 25, 2015

on November 19 I downloaded Madden 16 super deluxe season edition on my Xbox one. With that purchase I was supposed to receive 44 ultimate team all pro packs. I never received them or any code to redeem for them.

:)

Scruples72 · Nov 25, 2015

No E3 mixpot

I have not received any mixpot items.

BKU Mako · Nov 25, 2015

Unravel Pre-Order Bonus Yarny Avatar Item was not received.

I also have not received my Yarny avatar item.

Mister Quimby · Nov 26, 2015

Hey there shortandbald!

Sorry to hear about the issue! If you still have not received your Ultimate Team packs, you will need to reach out to
EA Support for further assistance. EA Support handles all in-game pre-order items. Thanks for understanding!

shortandbald · Nov 26, 2015

I already did and they said that I should have been given a code to redeem the packs. He said it showed that I have not redeemed a code for the bundle and said to talk to Xbox support

Mister Maka · Nov 3, 2018

Hey there shortandbald.

Sounds like there might be some confusion, once you purchase the game digitally you should receive 2 pacls a week. If you manage the game from under Games & Apps do you see any content associated with Madden 16? Be sure you clarify with EA that you purchased
the game digitally and wasn't an physical copy.