It won't let me play it and I bought it digitally

ROGOS HaMMeR · Nov 17, 2016

Xbox support had me contact you guys to try and figure it out

:)

miche11e90 · Nov 17, 2016

Awakenings Expansion- I bought it... so why wont it let me play it?

Thanks for your help, turns out I dont have a big enough flash drive to hold both games. So dumb!

miche11e90 · Nov 17, 2016

Awakenings Expansion- I bought it... so why wont it let me play it?

I bought DAO bundled with the Awakening expansion pack. It keeps saying that I need to be connected to a hard drive. I thought maybe my hard drive wasnt big enough so i bought a 8 G flash drive. I manually downloaded the content onto my flash drive, but
when i put in the disk it continues to say that i need a hard drive. I put in the DA origins and click on downloadable content, it tells me all about the missions i can download and tells me I need to buy them with my Microsoft points. Did i miss something
in the fine print because I thought I already bought this game?! it says on the expansion missions that i need to start a new game and import my character in and the downloadable content will be there, but it isnt.... Did i just buy a disk that connects me
to the marketplace so i can buy additional content??.. Does anyone know what is going on!?!?!

DIPDIP0TAT0CH1P · Nov 17, 2016

Make sure you are signed onto the account that redeemed the code.

Go to Accounts and check your purchase history to confirm you redeemed it on the correct account.

DIPDIP0TAT0CH1P

Make sure you are signed onto the account that redeemed the code.

Go to Accounts and check your purchase history to confirm you redeemed it on the correct account.

Rostom L

Hi Ash!

Sorry to hear about the issue. Let's confirm from your account order history on https://account.microsoft.com/billing/orders/ if the game pre-order was completed. To make sure that you check the right account, visit https://account.xbox.com/Profile if it shows your correct Xbox account or gamertag.

Caleb Poop

I bought the game n it still won't let me play in offline mode

PhoenixRizez

If it was resolved, it was in the last 30 friggin seconds, because I tried to play the game that I BOUGHT and I OWN and your stupid friggin' system STILL WON'T LET ME PLAY.

You guys at XBL are the ones that wanted all of us to embrace digital-download gaming. The hard-core disc players said we were crazy to go all-digital. But we did embrace it, and as it turns out, we shouldn't have trusted MS; the disc people were right.

FIX THIS OR LET ME DELETE IT AND GIVE ME MY MONEY BACK!!!!!!!!!!!

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Is this a recent purchase, Kanjo?

Also, please sign in to https://account.microsoft.com/billing/orders, and check if you can see the game order from there stated as "completed".

Once confirmed, remove and re-add your account by following the steps below:

" REMOVE ACCOUNT

1. Press the Xbox button to open the guide.

2. Select System > Settings > Account > Remove accounts.

3. Select the account that you want to remove, and then select Remove to confirm.

4. When you're finished, select Close.

POWERCYCLE CONSOLE

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

ADD ACCOUNT

1. Press the Xbox button to open the guide.

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.

3. Enter the Email address and the password.

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console."

If that still didn't work, this may be related to Xbox's issue:

[IMG]

It won't let me play it and I bought it digitally