It won’t let me install Fortnite

Goat ... · Dec 16, 2023

Fortnite won’t update. Almost 2 weeks ago I tried to update Fortnite but it wouldn’t work. It would give me an error and say to delete it and reinstall it so I did that when I tried to reinstall it, it would say installation stopped so I restarted my Xbox one S it still didn’t work. I restarted it manually. and I restarted it more than eight times. I reset it. I cleared the cache sometimes it install but that’s when I restart it When it’s installed, it still won’t let me play. It will tell me the same thing to Uninstall it and reinstall it.

:)

Belen T.C.

Hello Goat,

We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.

Thank you for understanding.

Sincerely,

Microsoft Community Moderator

Belen T.C.

Hello Goat,

Thank you for posting in Microsoft Community.

We understand you are having issues with installing and updating Fortnite on your Xbox One S. We really appreciate your patience in trying to resolve it.

There are a few possible causes for this problem, such as corrupted game data, network issues, or insufficient storage space.

Here are some steps you can try to fix it:

- Make sure you have enough free space on your console's hard drive. You can check this by going to Settings > System > Storage. Fortnite requires about 35 GB of space to install and update.

- Check your network connection and speed. You can do this by going to Settings > Network > Network settings. Make sure you have a stable and fast internet connection. You can also try using a wired connection instead of Wi-Fi if possible.

- Restore Console settings to factory: Before doing the steps, please make sure to remember your account credentials.

Go to Profile & system > Settings > System > Console info and choose Reset console.
Select Reset and keep my games & apps. This resets the Xbox operating system and deletes any corrupted data without deleting your games or apps.

If none of these steps work, please let us know and we will try to assist you further. You can also contact Epic Games Support for more help with Fortnite-related issues. Their website is Epic Games Support.

Happy Gaming!

Sincerely,

Microsoft Community Moderator

aidenlecastre

It won’t let me request a refun for fortnite crew, it just doesn’t show up.

Michael Barrera1

But it won’t let me install it, it says installation stopped every time I try to

Ricardo Lechuga

Hi NIGEL! My name is Ricardo an independent advisor ready to help you with this situation!

Please first confirm that the purchase appears as completed here

https://account.microsoft.com/billing/orders

Once you find it, please press on the game picture, that will redirect you to the Xbox web store and you can log in with the same account that you made the purchase, after that press on install in my devices, choose the console you are trying to install it

It won’t let me install Fortnite