It won't allow me to redeem my $25 Microsoft card

Taka x Illusion · Mar 30, 2014

Every time I try to redeem the code I get this message:

"Something went wrong
Give it another try. If this happens again, let us know by entering the code below at xbox.com/errorhelp so we can investigate."

:)

Roxszinga 360ID · Mar 30, 2014

It won't allow me to redeem my $25 Microsoft card

theres something error with your payment method attached on your account

you can check to billing.microsoft

whether your payment instrument expired or not

CaloricWinter9 · Mar 30, 2014

It won't allow me to redeem my $25 Microsoft card

Please contact Xbox Support in order to get your account checked.

Taka x Illusion · Mar 30, 2014

And of course the solutions Microsoft gives you don't even work.

kuruczpa · Oct 31, 2018

Try calling microsoft - I had a similar issue where it wouldn't let me add/edit a payment option. I called and they were able to add it for me.

Anthoop

It turns out that I was only allowed to redeem 3x £25 gift cards before my Microsoft rewards account was restricted. It does note that this will be reviewed within 24hrs so hopefully I can redeem the rest of my points soon.

kuruczpa

Try calling microsoft - I had a similar issue where it wouldn't let me add/edit a payment option. I called and they were able to add it for me.

Roxszinga 360ID

theres something error with your payment method attached on your account

you can check to billing.microsoft

whether your payment instrument expired or not

CaloricWinter9

Please contact Xbox Support in order to get your account checked.

Taka x Illusion

And of course the solutions Microsoft gives you don't even work.

It won't allow me to redeem my $25 Microsoft card