(it was not possible to process the purchase, please contact us)

Discus and support (it was not possible to process the purchase, please contact us) in XBoX on Consoles to solve the problem; yesterday I tried to buy the game PUBG and the credit card locked by the bank because the bank thought that something happened for many attempts and... Discussion in 'XBoX on Consoles' started by leozera3113, Jun 26, 2018.

  1. leozera3113
    leozera3113 Guest

    (it was not possible to process the purchase, please contact us)


    yesterday I tried to buy the game PUBG and the credit card locked by the bank because the bank thought that something happened for many attempts and now that I unlocked the credit card I am not able to buy the game.

    (it was not possible to process the purchase, please contact us)

    I need a solution. thank you so much

    :)
     
    leozera3113, Jun 26, 2018
    #1
  2. zMiiCHnz
    zMiiCHnz Guest
    Shark pack in GTA Online

    When I go to buy a shark packet of money in Grand Theft Auto Online it appears the following message "It was not possible to process your payment, please contact microsoft".
     
    zMiiCHnz, Jun 26, 2018
    #2
  3. WPAK
    WPAK Guest
    Cant download Monster hunter world on Xbox app

    Hi there,

    the game Monster Hunter is not an Xbox Play Anywhere title, so it you purchase it via the Xbox App you basically purchase it only for the Xbox console (unless the title is a Xbox Play Anywhere title).

    If you want to purchase it for PC you will need to use other means, like Steam.

    Regarding your purchase for the Xbox One version, be sure to contact Xbox Support (via Phone or Microsoft Support Chat) to see if a refund is possible, they are the only ones able to decide if it's possible or not.

    To contact Xbox Support use:
    http://support.xbox.com/contact-us
     
    WPAK, Jun 26, 2018
    #3
  4. Smwutches
    Smwutches Guest

    (it was not possible to process the purchase, please contact us)

    You'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, Jun 26, 2018
    #4
  5. Smwutches Win User

    (it was not possible to process the purchase, please contact us)

    You'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  6. Smwutches Win User

    I need help refunding Minecraft (bought as a gift)

    Check the transaction at http://account.microsoft.com to see if it will let you refund it from there. It's also possible the purchase hasn't completely processed yet which is why it may not have shown as available for refund. If it had processed and you still can't refund it, you'll need to contact support and speak to billing. http://support.xbox.com/contact-us
  7. KrisFarrell Win User

    How can I change my Xbox Live Region/Country?

    It is possible to Migrate an account, you will have to contact support directly though.

    support.xbox.com/contact-us

    They have a new process in which they can migrate accounts, but you may lose access to previoulsy purchased content. I dont know the exact details but support will be able to assist you with this.

    Good luck!
  8. andersonpassos Win User

    "it looks like this was approved it should get added in a bit"

    I advise that when making the purchase, contact support directly in the online chat option, on the Live status page, since as a player I can only inform how the process works.

    It is still possible to make the purchase with another payment method since the one you are using is not authorizing immediately.
  9. XBF - Tali Win User

    Xbox series x bundle issues

    Hello DimirisHarris,

    Thank you for contacting the Xbox Support forums. Unfortunately, we do not have access to assisting with purchases. Please contact Xbox Support - Contact Us. If you have already attempted to contact us through our support page, it is possible that there is an influx of support requests.

    In the meantime, please post a link to the bundle that you are attempting to purchase so I may view it on my end.

    Thank you,

    -Tali
Thema:

(it was not possible to process the purchase, please contact us)

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