It takes me out of the games

Because when I'm playing in the xbox one, it takes me out at the beginning what can I do? I already deleted the cache and I did some things and I still get

:)

 

Me saca de los juegos (Mod Translation: It takes me out of the games )

Gracias por tu respuesta XBF George L

Si, ya lo he hecho y no se ha solucionado.

-[Translation - Thanks for your answer XBF George L

Yes, I have already done it and it has not been solved.]

 

Me saca de los juegos (Mod Translation: It takes me out of the games )

Hola! Mi consola Xbox One S cuando enciende lo hace con pantalla pixelada y queda así sin permitirme hacer nada más. Otras veces me permite acceder pero cuando quiero ingresar a los juegos, ingresa por un par de segundos y luego me devuelve nuevamente al
menú principal. ¿Cómo se arregla?

(Mod Translation)

Hello! My Xbox One S console when it turns on does it with a pixelated screen and it is like this without allowing me to do anything else. Other times I can access but when I want to enter the games, enter for a couple of seconds and then return me
back to the main menu. How do you fix it.

 

Is it only happening in one game or all of your games? Is it digital games or disc games?

 

If you game crashes at the dashboard of the game it could be a couple of things but I would try a

Reset to factory defaults.

There are 2 options a full reset and a soft reset. If you don't want to redownload your games. Select keep my games and apps.

This should help you roll back any bad updates and do minor maintenance on your console to get rid of any corrupt file or anything that shouldn't be there. Make sure you know your emails and passwords to your account before troubleshooting to make sure you
don't lock yourself out! Reply if I can help out.