It shows my email is linked to an Xbox account that I never created. How can it be unlinked?

Hi there! This is Virginia O.

I understand that you want to link your Microsoft account from your PS account but it was detected that an account is already linked.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

This issue arises because the Microsoft account is already linked to another PlayStation Network (PSN) account, even if you haven’t personally connected it before.

To set your expectations properly, once a Microsoft account is linked to a PSN account, it cannot be linked to a different one even if the account is unlinked.

You can reach out to PlayStation Support: https://www.playstation.com/en-us/support/?coun... seek further asisstance regarding this matter. Kindly explain your situation.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Thank you for your cooperation.

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