it says my account needs attention and wont deposit my points

My points are not being deposited

:)

 

info is correct pts not depositing

i have updated my info and rechecked it several times its correct but points wont deposit and the site still says my account needs attention i dunno what or why

 

points wont deposit unsure how to fix

my account and billing info is correctly inputted but the xbl rewards site says my account. needs attention and will not deposit

 

Hello NAPALM BARBEQUE,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
your patience while our other team works on a solution.