It says I needed to post here if my info is correct to get my pending points awarded.

I'm not sure why. I hope this fixes the problem.

:)

 

Account info Correct.

Says I should post here if my info is correct wich it is.

 

Points not depositing

My points haven't deposited in about a year and a half. It asks me to update my billing information, but all of my info is correct. It says if the info is correct then to post here on the forums.

Please help. I purchase a lot of movies and games on Xbox Live and would love to be able to use my points again.

This is my 3rd time posting in the forums about this.

 

Hello Fred Kang,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
your patience while our other team works on a solution.