it says "Code already redeemed" but its not in the account balance

Discus and support it says "Code already redeemed" but its not in the account balance in XBoX on Consoles to solve the problem; I added a 50 dollar gift card to my account. I exited out of the store and went back in to buy the game. But the 50 dollars wasnt there. And when I... Discussion in 'XBoX on Consoles' started by VandenHusson, May 28, 2020.

  1. VandenHusson
    VandenHusson Guest

    it says "Code already redeemed" but its not in the account balance


    I added a 50 dollar gift card to my account. I exited out of the store and went back in to buy the game. But the 50 dollars wasnt there. And when I tried to add it in again, it said the code had already been redeemed. What do I do?

    :)
     
    VandenHusson, May 28, 2020
    #1
  2. XBF Ezra G Win User

    it says "Code already redeemed" but its not in the account balance

    Hello Vanden,

    Thank you for your post. I understand you are experiencing an issue with a token you redeemed on your Xbox account for $50. To troubleshoot this, please perform a

    power-cycle     and check your account balance afterward. If the issue persists, please use the
    Contact Us portal to an agent can better address this issue.

    Please let us know how this goes.
  3. ChrissyMillares Win User

    Installing game from code redemption

    I'm sorry, I didn't mention that I am using my computer not an Xbox. I have no past due balances and tried to redeem the code again, but it says already redeemed. Its for Minecraft if that helps anything.
  4. Stun Auzhy Win User

    Status Code: 8013AB07

    please help this problem still persis i have $10.01 microsoft balance and i know your probably gonna say its the tax thats why its not working. but no it cant be cus i bought an 800 thats how i got that balance i had some change already on there and i redeemed
    an 800 but it says theres a problem with xbox service statuss code 8013ab07
  5. Maestro3 Win User

    Transferring Gold Membership

    You can only use them on the account you purchased or redeemed the code.

    -

    Cards that have already been redeemed cannot be transferred, nor can any points balance on an account.
  6. Maestro3 Win User

    microsoft points in both of them

    You can only use them on the account you purchased or redeemed the code.

    -

    Microsoft Points cards that have already been redeemed cannot be transferred, nor can any points balance on an account.
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it says "Code already redeemed" but its not in the account balance

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