It says 0 friends online even though they are online

Jeremiah Vadas · Dec 19, 2022

I’ve tried hard resetting my Xbox a couple times, I removed my account and added it back but nothing changed. The other accounts on this Xbox can see friends but my main account can not which is very annoying. I can search my friends up by their names under find someone and join a party there or whatever but it just doesn’t show them under friends online.

:)

Glenn Rue

Good morning, Jeremiah Vadas.

My name is Glenn. I'm a co-worker of Marrion_Y. So, we have not heard from you in the last 72 hours, thus we will be considering your issue resolved. Moving forward, we will not be monitoring this thread so if you need further assistance, please create a new thread to discuss these concerns by clicking the link below. Or click on the Ask a question option as shown in the photo.

https://answers.microsoft.com/en-us/newthread?threadtype=Questions&cancelurl=/en-us/

Thank you for understanding.

Respectfully,

Forum Moderator

Microsoft Community

Marrion_Y

Hi Jeremiah Vadas,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

Regarding with the hard reset that you performed on your console, was it a reset where you select Reset and Remove Everything?

Does this used to work before, or this was the case ever since you got your Xbox console?

Are you using a child account? If you are using a child account, permission is needed from the parent account to enable the Communication & multiplayer settings like You can join multiplayer games, You can join cross-network play and You can communicate outside of the Xbox network with voice & text options. But if you are not using a child account, make sure also that these setting are enabled on your account. See this page and follow the steps provided to Set privacy and online safety settings for cross-network play: How do multiplayer games and communication work for cross-network play? | Xbox Support.

Let me know how it goes.

Sincerely,

Marrion

Microsoft Moderator

blakeh07

for me its 0 friends online even though there are people online i check my friends list and no one is there i need explanations

MH_78_SA

No, this is before we even try to get into a game, on the home screen. In Fifa 18 it always shows me 0 friends online, even though he is online and playing the game.

II CLuTcH II 90

i had the same thing happen to me....... i have 0 friends online now, recovered my account and they were gone, on xbox.com it still says there online though weird

It says 0 friends online even though they are online