It keeps saying add password and when I verify it it will go back to add password

Jeremy Bilyeu · Feb 18, 2025 at 5:43 PM

I'm at the party where I got to add password and when I do verify my password it goes back to add password

:)

Zoro.Z - MSFT

Hi,Jeremy Bilyeu

Welcome to the Microsoft Community

I understand that you have a recurring issue where the system keeps asking you to enter your password, but once it is verified, it returns to the “Add Password” prompt. This is really frustrating. Here's what you can do about it:

If you're using an app (like the Xbox app or a web browser), try shutting it down completely and restarting it.

Make sure your internet connection is stable. Connection issues may interfere with the authentication process.

If possible, try accessing your account on another device (such as a PC, phone, or another console) to see if the problem persists at all.

If you have any questions, please feel free to contact us.

Wish you all the best

Zoro-MSFT | Microsoft Community Support Specialist

EyeAmTheDanger

Is the email address verified? If it is verified, sign in to account.live.com and click add or change alias. There you can add a new email, make it the primary alias and removed the hacked email address. If it is not verified, but you know the password,
sign in to verifyme.microsoft.com and when it says your email hasn't been verified it will give you an option to change the email address you sign in with.

Jacyintha

Its usually an issue with an unverified email from Windows Live support.

Go to that website it directs you to. Does it say your email needs to be verified? If not, you still will want to update/add password reset options.

RafaelCBF0

Log in to account.live.com, then click on the link that says "Security and password", it may ask you to verify your identity with a security code, follow the prompts, then add a new alternate email and phone, if you already have one, delete them, and re-add
them.

steeledwand7664

If you know what the email and Microsoft account password is for the adult account you can just add it back to the console if you do not know what the password is but know the email you can go to account.live.com/acsr and fill out the account recovery form
and try to reset the password and once its reset you can then add it back to the console

It keeps saying add password and when I verify it it will go back to add password