It is not possible to download new jigsaw collections

I have 2 collections both stuck at 85% downloaded for 3 days now, will not download nor return gold bars paid for them!

Hey ZonateChalk421! You can purchase new collections in the classic jigsaw, the collections in jigsaw jam are the only ones available in that section. Thanks!

New wrinkle: This afternoon when I loaded the jigsaw software, I got one of those web pages telling me there was a new collection called Camping. When O went to dlownload the collection (thinking I could download the others as well, I still get the message
that there are no new collections.

I have unistalled / installed / reset - everything I can think of. I installed Solitaire Collection and they connect to serve and work fine. I then launched Jigsaw from Collection, and the same problem exists, The app will freeze when it syncs to the server.
I cannot get Jigsaw to work with the network connected. I'm out of puzzels and need to connect so I can download new ones.

Thanks

just used 80% of my coins to purchase 3 new jigsaw Collections. None of them will download to my Windows tablet. I either need a fix or a refund. Any fix for this yet or a number to call?