it appears to me that I owe MXN $ 139.00, my microsoft balance is MXN $ 351.00 nevertheless it ...

Discus and support it appears to me that I owe MXN $ 139.00, my microsoft balance is MXN $ 351.00 nevertheless it ... in XBoX Games and Apps to solve the problem; it appears to me that I owe MXN $ 139.00, my microsoft balance is MXN $ 351.00 nevertheless it appears to me that I need MXN $ 212.00 note: this is for... Discussion in 'XBoX Games and Apps' started by WorstedBoat2143, Sep 29, 2018.

  1. WorstedBoat2143
    WorstedBoat2143 Guest

    it appears to me that I owe MXN $ 139.00, my microsoft balance is MXN $ 351.00 nevertheless it ...


    it appears to me that I owe MXN $ 139.00, my microsoft balance is MXN $ 351.00 nevertheless it appears to me that I need MXN $ 212.00 note: this is for my xbox live please fix it

    :)
     
    WorstedBoat2143, Sep 29, 2018
    #1
  2. WornSaturn
    WornSaturn Guest
    error 8016ACA7

    When I try to buy the 12 month subscription for 83.25 mxn that error code appears, I looked it up on the microsoft page and nothing comes out, I checked if my account has pending payments but nothing appears to me, I would like to
    know why it doesn't allow me to make the purchase
     
    WornSaturn, Sep 29, 2018
    #2
  3. EachGoldfish886
    EachGoldfish886 Guest
    How todo use only they offer of 3 months for $139(pesos)

    I bought a gift card of $200(pesos MXN) and i try to buy a Xbox live gold using the offer from the store, says "three months of gold for $139 (pesos MXN) but a messeage appear when i try to buy it

    "Get three months of gold for $139(pesos MXN) And then have a charge for $349( pesos MXN) for another 3 months"

    I only have a gift card of $200(pesos MXN) and i don't want yo buy the another 3 months, how can i do that, a don't have enough money to buy the another three months.

    It don't let me be suscribe to live gold, i think it's because a have to buy the another 3 months, i don't know what to do if a can only want yo buy the offer
     
    EachGoldfish886, Sep 29, 2018
    #3
  4. XBF Leslie D
    XBF Leslie D Guest

    it appears to me that I owe MXN $ 139.00, my microsoft balance is MXN $ 351.00 nevertheless it ...

    Hi there !

    If the subscription is locked (isn't actively working) I would suggest to contact Live Support. As this may be a billing issue with Xbox Live Subscription.

    The best way to reach Live Support would be here: Contact Us | Xbox Support

    It's going to ask if you want help from the virtual agent select no thanks, pick the category(Games) and just pick a contact method
    (request a call from support or Chat is faster).
     
    XBF Leslie D, Sep 30, 2018
    #4
  5. ngocphi
    ngocphi Guest
    Xbox live currency cannot be used tp pay off an xbox live subscription you will need a payment method
     
    ngocphi, Sep 30, 2018
    #5
  6. XBF Leslie D
    XBF Leslie D Guest
    Hi Ngocphi,

    Actually it has been updated! Microsoft currency is now available to be used for purchasing Xbox Live Gold Subscription and Game Pass only.
     
    XBF Leslie D, Nov 2, 2018
    #6
  7. XBF Leslie D Win User

    it appears to me that I owe MXN $ 139.00, my microsoft balance is MXN $ 351.00 nevertheless it appears to me that I need MXN $ 212.00 note: this is for my xbox live pls fix it

    Hi there !

    If the subscription is locked (isn't actively working) I would suggest to contact Live Support. As this may be a billing issue with Xbox Live Subscription.

    The best way to reach Live Support would be here: https://support.xbox.com/en-US/contact-us#0

    It's going to ask if you want help from the virtual agent select no thanks, pick the category(Games) and just pick a contact method
    (request a call from support or Chat is faster).
  8. XBF Leslie D Win User

    it appears to me that I owe MXN $ 139.00, my microsoft balance is MXN $ 351.00 nevertheless it appears to me that I need MXN $ 212.00 note: this is for my xbox live pls fix it

    Hi Ngocphi,

    Actually it has been updated! Microsoft currency is now available to be used for purchasing Xbox Live Gold Subscription and Game Pass only.
  9. ngocphi Win User

    it appears to me that I owe MXN $ 139.00, my microsoft balance is MXN $ 351.00 nevertheless it appears to me that I need MXN $ 212.00 note: this is for my xbox live pls fix it

    Xbox live currency cannot be used tp pay off an xbox live subscription you will need a payment method
  10. Victor HugoOjeda Cab Win User

    Gold

    Como te decia no hice mada y ahora aparece mi saldo como si ya lo hibiera pagado tenia MXN$350.50 Y ahora me sale mi saldo de MXN$72.50 osea que ya me cobraron por que tambien devia game pass y gold y si restamos dos veces 139 a 350.50 sale el saldo que
    tengo ahora mismo pero me sigue diciendo que debo por favor ayudenme

    [Mod Translation: As I said I did not mada and now my balance appears as if it Hibiera paid had MXN $350.50 and now I get my $ MXN balance 72.50 Osea that already charged me that also Devia game pass and gold and if we subtract twice 139 to 350.50
    out the balance Quetengo now Same but I still say I must please help me]
  11. iCosmick Win User

    "Sorry, there's an issue with your account. To fix this problem, visit https://account.live.com or choose a different payment method."

    Same issue: "Sorry, there's an issue with your account. To fix this problem, visit
    https://account.live.com or choose a different payment method."

    I have read in other sources that you owe money to xbox, thats why i can't buy my 2 months?

    I've tried paying like 4 times and when press comfirm purchase this appears: "Sorry, there's an issue with your account. To fix this problem, visit
    https://account.live.com or choose a different payment method."

    then i check my credit card balance and each time i press comfirm purchase i have -10 pesos (MXN) and i dont get the 2 months, i guess i owe money?
Thema:

it appears to me that I owe MXN $ 139.00, my microsoft balance is MXN $ 351.00 nevertheless it ...

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