It appears my account does not seem to recognize the fact that I have a gold membership

Discus and support It appears my account does not seem to recognize the fact that I have a gold membership in XBoX on Consoles to solve the problem; Not too long ago I purchased a 3 month gold membership and used it on my account. Basic gold functions seem to be working, for example I am able to... Discussion in 'XBoX on Consoles' started by Sharmin8r-10DC6F88-756A-4FF7-8629-C6CE25065DD8, Jun 17, 2015.

  1. Sharmin8r-10DC6F88-756A-4FF7-8629-C6CE25065DD8
    Sharmin8r-10DC6F88-756A-4FF7-8629-C6CE25065DD8 Guest

    It appears my account does not seem to recognize the fact that I have a gold membership


    Not too long ago I purchased a 3 month gold membership and used it on my account. Basic gold functions seem to be working, for example I am able to join parties, play games online, etc. The main problems I run into involve things like Games with Gold, EA
    Access, etc. When trying to use those functions, I get redirected to a page that gives me instructions and options on how to purchase gold, when in reality I already have it. My account on the website also doesn't seem to detect my gold membership. So in turn,
    I am unable to use those functions. Perhaps something else worth mentioning is that in the past, when my gold ran out and I used a code to get it back, occasionally I would get a message saying that I already had gold when I didn't, and this was proven when
    I couldn't access basic gold functions. This doesn't seem to be happening anymore, but perhaps the information could help solve the current problem I am having. Any suggestions?

    :)
     
    Sharmin8r-10DC6F88-756A-4FF7-8629-C6CE25065DD8, Jun 17, 2015
    #1
  2. nerdygamer63
    nerdygamer63 Guest
    X Box Live Gold not recognized

    Just purchased X box live gold and set up account using the computer- 2 days ago. Went to use it and it does not recognize my gold account. It says that I am at free one month subscriber. I am logged in with the same username and password, but will not
    allow me to do gold access. Checked on my computer and it says that I have gold membership, but on xbox does not show that. Any ideas?
     
    nerdygamer63, Jun 17, 2015
    #2
  3. xbabycakesx187
    xbabycakesx187 Guest
    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    "My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member."

    I have xbox Live Gold Membership I pay for yearly...but I still don't think my Xbox live Rewards recognizes it???

    Thanks
     
    xbabycakesx187, Jun 17, 2015
    #3
  4. onyxishere
    onyxishere Guest

    It appears my account does not seem to recognize the fact that I have a gold membership

    Sorry to hear that your Gold membership is not working properly. What you should do here is contact phone support for more assistance as this would count as a billing issue.

    If you live in North America dial 1-800-469-9269
     
    onyxishere, Jun 18, 2015
    #4
  5. onyxishere Win User

    It appears my account does not seem to recognize the fact that I have a gold membership

    Sorry to hear that your Gold membership is not working properly. What you should do here is contact phone support for more assistance as this would count as a billing issue.

    If you live in North America dial 1-800-469-9269
  6. XBLRewards8 Win User

    Issue with gold/xbox rewards

    Hello Bankai Ichigo X,

    Promotional subscriptions are not eligible for Rewards, as stated in our FAQ:

    —My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  7. XBLRewards8 Win User

    Gems not received

    Hello Wisefr0g,

    After reviewing your account, your Gold subscription for the last three months was a promotional, discounted subscription. As mentioned in the FAQ, promotional subscriptions are not eligible for Rewards:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?



    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  8. Suttie420 Win User

    My xbox one doesn't recognize my gold membership

    Thank you I am having the same exact problem! I renewed my Gold for a year, as usual, in March! Frustrating…. Let's hope we find the answer… Even xbox.com does not recognize my gold membership and is offering to sell me Gold :(
  9. XBLRewards8 Win User

    Error in gold status

    Hello DannyWC,

    We see that you are not receiving Gold Status this month due to your subscription being a promotional Gold subscription for 1 month. Promotional subscriptions are not eligible for Rewards, so your free 1 month is not eligible. From our FAQ:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
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It appears my account does not seem to recognize the fact that I have a gold membership

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